Office Administrator

Role & Responsibilities:

• Manage day-to-day office administration and ensure smooth office operations.
• Handle incoming customer enquiries through phone calls, WhatsApp, email, and other channels.
• Make outbound calls to new enquiries and follow up with potential clients.
• Understand customer requirements and coordinate with the design/sales team.
• Maintain and update enquiry and lead records, including follow-up status and next action.
• Prepare and send quotations based on project requirements and company pricing.
• Prepare BOQs (Bill of Quantities) for interior design and execution projects.
• Coordinate with vendors and suppliers to collect material rates and quotations required for BOQs and project quotations.
• Follow up with prospective clients regarding quotations, meetings, site visits, and project confirmations.
• Schedule client meetings and site visits for the design/project team.
• Maintain client, vendor, enquiry, quotation, and project records using Excel/Google Sheets.
• Coordinate with vendors, contractors, suppliers, and service providers.
• Maintain employee attendance, leave records, office documents, and files.
• Assist with purchase coordination, invoices, bills, and other office documentation.
• Support management in daily administrative, sales, and coordination activities.
• Ensure all enquiries and assigned follow-ups are completed on time.

Preferred Candidate Profile

• Graduate with 0- 3 years of experience in administration, sales coordination, telecalling, customer relationship management, or a similar role.
• Experience in interior design, construction, real estate, architecture, or related industries is preferred.
• Good communication skills in English and Tamil.
• Confident and professional while speaking with customers over the phone.
• Good knowledge of MS Excel / Google Sheets / MS Word.
• Ability to prepare quotations and BOQs accurately.
• Good numerical and analytical skills.
• Strong follow-up and lead-management skills.
• Organized, responsible, proactive, and willing to take ownership.
• Should be comfortable handling multiple enquiries and administrative tasks simultaneously.