Office Administrator

Hours: 40 hours per week

About the Role

We are seeking an organised, proactive, and customer-focused Office Administrator to join our team at Firewatch South Auckland and Counties. This is a diverse role that plays a vital part in the smooth day-to-day running of our business.

Working closely with the Director and the field team, you'll be responsible for coordinating office administration, supporting customer enquiries, job scheduling, managing invoicing and accounts administration, and helping ensure our operations run efficiently.

This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, takes pride in delivering exceptional customer service, and is passionate about supporting a team. Training will be provided.

Key Responsibilities

Your responsibilities will include (but are not limited to):

Answer incoming phone calls and assist customers professionally

Respond promptly to customer enquiries via phone, email, and other communication channels.

Create, schedule and assign jobs within job management software.

Assist the team in scheduling field jobs and ensuring efficient allocation of work.

Reconcile supplier invoices. Prepare and submit customer invoices for approval.

Complete Xero reconciliations for accounts payable and accounts receivable.

Manage customer complaints professionally, gathering relevant information and working towards positive outcomes.

Coordinate general office administration.

Provide support to the Director and the team as required.

Complete all work accurately, professionally, and within agreed timeframes.

Contribute positively to our team culture and enjoy being part of a business that values quality, teamwork, and continuous improvement.

We're looking for someone who is:

Highly organised with exceptional attention to detail. Friendly, professional, and confident communicating with customers. Self-motivated with a positive, can-do attitude. Able to prioritise competing tasks and work efficiently under pressure. A proactive problem solver who takes initiative. Well-presented with excellent written and verbal communication skills. Passionate about providing exceptional customer service. Committed to contributing to a high-performing team. Skills & Experience

Ideally, you'll have:

Previous experience in an office administration or administration support role. Strong Microsoft Office and computer skills. Working within a small business environment would be highly regarded. A current full New Zealand Driver Licence. A clean criminal record. A willingness to learn, develop, and continually improve your skills. Must be able to work in New Zealand.

What We Offer

Full-time, permanent position. A supportive and friendly team environment. A varied role where no two days are the same. Professional development and training opportunities. The opportunity to work for a growing, locally owned business.

If you're an organised administrator who enjoys supporting a busy team, delivering exceptional customer service, and taking ownership of your work, we'd love to hear from you.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.