Office Administrator

Office Administrator

This office administration role is within our National Accounts to provide support for Key Accounts and Account Managers within a small busy, vibrant team in the business energy sector.

This role will form an integral part of our back office facility, and its intended that this will be a team role with responsibility shared for key tasks throughout the working month.

This office administration role will ensure a great customer experience and continuity in service delivery for our clients, and this team will also provide a solid platform for growth and expansion of our sales team, and aid in the development of additional revenue opportunities.

Responsibilities Will Include – Manage all inbound phone enquiries from new customers, existing customers, suppliers and business partners.

– Manage all inbound website enquiries from new prospects, partner and business prospects.

– Confirming any new supplier objections.

– Confirming live dates for new and existing accounts.

– Processing welcome letters

– Allocating customer copy invoices to appropriate file and transferring information to spread sheet.

– Processing Half Hourly data requests and relevant Half Hourly procedure letters.

– Checking and forwarding Half Hourly consumption reports on a monthly basis to our customers

– Processing EDI invoice validation and reports for Key Accounts

– Manually inputting paper invoices within the validation structure

– Provide an invoice validation service for designated National Accounts.

– Update supplier invoice payments

– Update suppliers pricing, T & C’s, and new processes

– Updating staff online portal

– Provide dedicated customer support for designated accounts

– Liaise with suppliers to resolve invoice query resolutions.

– Maintain an accurate customer profile in our CRM solution

– Adding and removing sites on the designated National Accounts

– Each Month produce a commission statement and accompanying invoice.

Experience Required – Administration experience essential.

– Excellent problem solving and analytical skills.

– Ability to work accurately, with attention to detail.

– Excellent IT skills including advanced Excel and competency on Word and Outlook.

– Strong communication skills.

– Analytical with a high level of attention to detail.

– Experience of managing tasks and a wide range of queries by telephone and email.

– Excellent written and communication skills.

Working Hours – Monday to Friday, 9am -5pm

Office Administrator Package – Competitive basic salary based on experience

– Private healthcare.

– Dental Cover.

– Optical Cover.

– Contributory pension scheme.

– 20 days holiday, increasing by one day to 25 days based on 5 years’ service + Bank Holidays

Office Administrator | Energy Validation Analyst | Energy Pricing Analyst | Energy Consultant | Account Manager | Business Development Manager | BDM – (Home Based) | BDM – (Public Sector) | Strategic Relationship Manager