Office Administrator

About the Role

Pro Life Wellness Retreat is looking for an experienced, organized, and detail-oriented Medical Clinic Administrator with strong experience in Motor Vehicle Accident (MVA) claims, OCF forms, insurance billing, and patient administration.

The ideal candidate will have hands-on experience working with MVA patients, insurance companies, lawyers, and healthcare providers and will be comfortable managing the administrative and billing side of personal injury claims.

Key Responsibilities

• Manage the complete administrative process for MVA patients, from intake through discharge.
• Prepare, submit, and follow up on OCF forms, including OCF-18, OCF-21, OCF-23, OCF-3 and other applicable forms.
• Handle HCAI submissions and insurance billing accurately and efficiently.
• Communicate with insurance companies, adjusters, lawyers, paralegals, and patients regarding claims and treatment.
• Verify insurance coverage and accident benefits information.
• Monitor claim status, approvals, treatment plans, and outstanding balances.
• Coordinate patient appointments and treatment schedules.
• Maintain accurate patient records and documentation.
• Follow up on unpaid or rejected invoices and resolve billing issues.
• Assist healthcare providers with required documentation and administrative support.
• Ensure all billing and documentation complies with applicable clinic and insurance requirements.
• Maintain confidentiality of patient and insurance information.
• Provide excellent customer service to patients and legal representatives.

Qualifications & Experience

• 1+ years of experience in a medical clinic administration role, preferably in physiotherapy, rehabilitation, chiropractic, or personal injury clinics.
• Strong hands-on experience with MVA claims and OCF forms.
• Experience with HCAI and accident benefits billing is required.
• Knowledge of the Ontario auto insurance and personal injury claims process.
• Experience communicating with insurance adjusters and law offices.
• Strong understanding of medical billing, invoicing, and payment follow-ups.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency with clinic management software and Microsoft Office.

What We Offer

• Competitive salary based on experience.
• Full-time position with opportunities for growth.
• Friendly and professional work environment.
• Opportunity to work with an established multidisciplinary wellness and rehabilitation clinic.
• Ongoing training and professional development opportunities.

If you have strong MVA, OCF, HCAI, and medical billing experience and are looking to join a growing clinic, we would love to hear from you.

Please submit your resume outlining your relevant MVA and OCF billing experience.

www.prolifewellnessretreat.com

Benefits:

• On-site parking

Work Location: In person

Pay: $45,000.00-$55,000.00 per year

Benefits:

• On-site parking

Work Location: In person