Office Administrator

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

About the Role

eGain is looking for an organized, resourceful, and proactive Office Administrator to keep our office running smoothly and support key business functions. This role is central to creating a welcoming, efficient workplace, while also contributing to Sales Operations initiatives. The ideal candidate is a versatile self-starter who thrives on juggling multiple priorities, enjoys problem-solving, and takes pride in creating a positive employee experience.

Key Responsibilities

Office Management

• Foster a welcoming and efficient office environment for eGain employees.
• Oversee day-to-day office operations, including facilities maintenance, general upkeep of the workplace, and coordinating travel arrangements.
• Manage office supplies, equipment, and inventory to ensure a well-stocked and functional workspace.

Sales Operations Support

• Perform planning and analysis activities for sales operations, including reporting and tracking of key metrics.
• Develop actionable insights and recommendations to help improve overall sales team effectiveness.
• Support cross-functional coordination with the Sales team as business needs arise.

Qualifications

• At least 1 year of experience in office administration, executive support, or a related administrative role.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills.

Our Hiring Process is “Easy with eGain”

Step 1

Written test

• Aptitude section – this is a GRE style test (60 minutes or less)
• Functional section – this is a take-home test

Step 2

Panel interview (in-person at eGain Sunnyvale office)

Next step

Email your resumé to [email protected] with the position title “Office Administrator” in the email subject.

Compensation

• The salary range is $65,000 to $70,000 per year.
• Stock options.

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.