Office Administrator

Office Administrator

Ken’s Warehouse Furniture & Mattress – Grovetown, GA
Full-Time | $15 - $19 per hour | Plus Overtime

Ken’s Warehouse Furniture & Mattress is looking for a dependable, organized, and customer-friendly Office Administrator to join our Grovetown location.

This position is responsible for keeping the administrative side of the store running smoothly. You’ll work closely with our sales and management teams while assisting customers, processing paperwork, handling finance applications, and staying on top of day-to-day office tasks.

Responsibilities

• Assist customers with financing applications and financing-related paperwork
• Process sales tickets, payments, and customer checkout paperwork
• Review sales paperwork for accuracy and completeness
• Answer incoming phone calls and assist with general customer questions
• Respond to basic customer inquiries through Facebook, social media, and other messaging platforms
• Enter and maintain warranty information
• Create and update customer service and warranty tickets
• Follow up on open customer service issues and help keep them organized through resolution
• Schedule sign wavers, caravan drivers, and other promotional staff as needed
• Maintain organized digital and physical files
• Scan, upload, file, and retrieve customer and sales documents
• Perform general data entry and administrative work
• Communicate with sales, warehouse, delivery, and management staff regarding customer orders and paperwork
• Assist with customer follow-up when additional information, documentation, or action is needed
• Help maintain an organized and professional front office/check-out area
• Perform other reasonable administrative duties as needed

What We’re Looking For

We’re looking for someone who is:

• Dependable and punctual
• Highly organized
• Comfortable working with computers and learning new software
• Detail-oriented and able to catch paperwork errors
• Comfortable speaking with customers both in person and over the phone
• Able to communicate professionally through text, email, and social media
• Able to handle multiple tasks without losing track of details
• Comfortable working in a fast-paced retail environment
• Able to maintain professionalism when dealing with customer service issues
• Willing to take ownership of assigned tasks and follow through until they are completed

Previous administrative, office, customer service, financing, or retail experience is preferred but not required. We are willing to train the right person.

Schedule

• Full-time
• Approximately 45 hours per week
• Some weekends are required
• Employees will typically receive two days off each week
• Exact schedule and days off may vary based on store needs
• Applicants must have dependable availability and be able to work a consistent retail schedule

Pay

$14- $19 per hour

This is an hourly position. Hours worked over 40 in a workweek will be paid at the applicable overtime rate.

About Ken’s Warehouse

Ken’s Warehouse Furniture & Mattress is a growing locally owned furniture retailer serving the Aiken/Augusta area. We’re looking for people who want to grow with the company as we continue expanding.

To apply, please submit your resume along with your current availability.

Pay: $14.00 - $19.00 per hour

Expected hours: 45.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person