Office Administrator

Office Administrator - Right Time Watchmakers
Somerset West, Western Cape | Full-time, in-office | R17,000/month during probation, R18,000/month on permanent appointment

About us

We are an established, family-owned Swiss watchmaking and after-sales service centre based in Somerset West. Our team of qualified watchmakers and technical staff services luxury timepieces for private clients, international brands and luxury retailers. The business is owner-managed, with several long-serving staff members, and is growing steadily.

We are looking for a capable, meticulous administrator to become the operational and administrative anchor of our service centre.

About the role

You will be the first point of contact for clients and retail partners, and the person who keeps every open job moving through the workshop accurately and on time. Day to day, this includes:

• Receiving, logging and tracking timepieces through the service process, and maintaining accurate job cards and client records (which is tracked on our internal software)
• Preparing and issuing quotations, invoices and statements, and following up on outstanding approvals and payments.
• Managing the inbox and phone: responding to client and retailer queries professionally and promptly, and keeping clients updated on the status of their items
• Coordinating between clients, watchmakers and the co-owners on turnaround times, approvals and collections
• Managing courier, insurance and dispatch documentation for incoming and outgoing pieces
• Assisting with stock, spare parts and consumables control
• General office administration and filing in support of the co-owners.

Minimum requirements

• Matric
• 2+ years' experience in a high-volume administrative, secretarial or client-service role
• Hands-on experience with quotations, invoicing, statements, job cards or client record systems
• Working knowledge of Sage, Pastel, Xero, QuickBooks or similar accounting/admin software
• Strong Microsoft Office skills, particularly Outlook, Word and Excel
• Fluent English, with excellent written, email and telephone etiquette
• Exceptional attention to detail and the ability to manage numerous open matters simultaneously without dropping any
• Reliable daily transport to Somerset West
• Contactable references

Advantageous

• Administrative experience in luxury goods, watches, jewellery or a technical after-sales environment
• Stock control and inventory management experience
• Afrikaans in addition to English
• Own transport

What we offer

• R17,000 per month during a three-month probation period, increasing to R18,000 per month on permanent appointment
• A long-term role in an established specialist business with a stable, close-knit team
• The opportunity to learn the administrative and commercial side of Swiss watchmaking in depth
• Exposure to international clients and luxury retail partners.
• Working in a family-owned business environment.

Please note: this is a long-term appointment. We value accuracy, patience, discretion and professionalism above all, given the value of the items handled and the nature of their client relationships. Applicants seeking short-term or interim work will not be considered.

To apply, please submit your CV together with a short covering note explaining why this role and this industry interest you.

Pay: R17 000,00 - R18 000,00 per month

Ability to commute/relocate:

• Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Which Accounting/Admin Software have you used?
• Have you submitted a cover letter or note as advertised?

Experience:

• high-volume admin: 2 years (Required)

Work Location: In person