Office Administrator

Cape Ann Auto Body has been in business since 1955 and due to growth is recruiting for the role of Office Administrator. CAAB is known for high-quality work and excellent customer service. Supporting the communities of the North Shore and Cape Ann, we are a 100% drug and alcohol-free workplace. We are proud to provide local employees a community-oriented, fast-paced, enjoyable place to work. This role is for a candidate who can provide excellent customer service (phone and in-person), assist with keeping work files organized and deal with a high volume of printing and faxing. Candidates should be comfortable scanning and emailing documents on Windows.

Responsibilities:

• Welcoming and building rapport with customers, insurance companies, and vendors
• Carrying out clerical duties such as answering phone calls, responding to emails, and providing appraisers and insurance companies with requested items, etc.
• Maintaining general office files, including customer files, vendor files, and other files related to the company’s operations
• Updating customers on the status of their repair and other services
• Calling customers and insurance companies to get payments issued
• Communicating across CAAB internal teams to achieve goals

Requirements:

• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills
• Familiarity with office administration procedures
• Ability to learn new software
• Comfort working in a fast-paced environment
• Ability to manage a busy day with various moving pieces

Applicants should expect courteous interviews, a brief hiring probationary period, and consistent weekly pay.

Work Location: Essex, MA

We are an equal opportunity employer and do not discriminate on the basis of race, sex, color, language, religion, political affiliation, or country of origin. Our temperature-controlled shop is well maintained and comfortable to work in year-round. Must have a valid driver's license and dependable transportation. Must be available to work Monday through Friday 7:45 am to 5:00 pm. Our workflow is steady and we have an immediate opening for the right person. High-quality work, being a team player, and attention to detail are a must.

Job Type: Full-time

Benefits:

• Paid time off
• Retirement plan

Schedule:

• Mon-Fri 8-5

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Pay: $55,000.00 - $65,000.00 per hour

Work Location: In person