Office administrator

About the role

Garage doors office Administrator provides essential support by managing customer inquiries, scheduling installations and service calls, processing orders, maintaining records, and coordinating with technicians and sales teams.

Key responsibilities

• Act as a primary point of contact for customers, handling inquiries, complaints, and providing information about products and services
• Coordinate and schedule technician appointments for installations, maintenance, and repairs
• Process customer orders, enter work orders, and manage inventory related to garage door parts and hardware
• Serve as a liaison between customers, the sales team, and field technicians, ensuring clear and efficient communication
• Maintain organized digital and paper records, including customer information, service history, and sales data
• Provide general office support, such as filing, managing correspondence, and maintaining office supplies
• Liaise with customers regarding deposit, progress and final payments

About you

• Excellent verbal and written communication skills for interacting with customers and colleagues
• Strong focus on providing high-quality customer service and maintaining a positive attitude
• Proficient in MS Office, CRM systems, and other relevant software for data management and operations
• Strong organizational skills, the ability to prioritize tasks, and manage multiple responsibilities simultaneously
• High standard of professionalism and a professional phone manner
• Willingness to learn the company's products, systems, and processes
• Previous administrative or receptionist experience, particularly in the garage door industry, is often preferred but not always essential
• Familiarity with scheduling software, CRM systems, and general office procedures is beneficial