Office Administrator

Roles and Responsibilities

The Administrative Staff will be responsible for handling daily typing center operations, processing government-related applications, preparing official documents, and providing efficient customer service while ensuring compliance with applicable UAE government procedures and company policies.

1. Document Typing and Preparation: Prepare, type, format, edit, and process official documents, including employment contracts, visa applications, Emirates ID applications, labour documents, immigration forms, letters, certificates, and other government-related paperwork.

2. Government Transactions: Process and follow up on applications through relevant UAE government portals, including MOHRE, ICP, GDRFA, DubaiNow, and other authorized government platforms, according to the center's approved services and access permissions.

3. Customer Service: Welcome clients, understand their requirements, provide accurate information regarding typing services, explain document requirements and processing procedures, and handle customer inquiries and complaints professionally.

4. Data Entry and Document Verification: Accurately encode client information, review submitted documents for completeness, identify missing or incorrect information, and ensure all applications are properly prepared before submission.

5. Visa and Immigration Services: Assist with employment visa applications, visa renewals, cancellations, status changes, residence permits, Emirates ID applications, and other immigration-related transactions within the center's authorized scope.

6. Labour and MOHRE Services: Prepare and process labour-related applications, including employment contracts, work permits, labour card services, contract amendments, and other MOHRE transactions, as applicable.

7. Transaction Follow-Up: Monitor application statuses, coordinate with relevant government departments when necessary, inform clients of updates, follow up on pending transactions, and ensure timely completion of services.

8. Sales and Business Development: Promote the typing center's services, identify opportunities to attract new clients, encourage repeat business, maintain good client relationships, and support the center in achieving its monthly revenue targets.

9. Cash Handling and Invoicing: Prepare invoices and receipts, collect service fees, maintain accurate daily cash and transaction records, reconcile collections, and coordinate with the accounts department regarding payments and outstanding balances.

10. Records Management and Confidentiality: Maintain organized physical and digital records of client applications, receipts, government approvals, and supporting documents while ensuring strict confidentiality and protection of personal information.

11. Compliance and Quality Control: Follow applicable UAE government procedures, company policies, data protection requirements, and authorized portal procedures. Ensure accuracy in all submissions and promptly report errors, rejected applications, or compliance concerns to management.

12. Daily Operations and Reporting: Prepare daily transaction reports, maintain records of completed and pending applications, monitor office supplies, assist with administrative duties, and perform other reasonable tasks assigned by management.

Performance Expectations: The employee is expected to maintain a high level of accuracy, deliver efficient customer service, process transactions within applicable timelines, maintain confidentiality, and contribute to the typing center's operational efficiency and business growth.

Pay: AED2,000.00 - AED3,000.00 per month

Work Location: In person