Office Administrator

About the role

Kitchen At Quality is an established cabinet manufacturing and renovation company based in Malaga, specialising in kitchens, bathrooms, wardrobes, stone benchtops and residential renovations. This is more than a general administration role. You will be involved in the day-to-day coordination of our projects, communicating with customers, suppliers, builders, installers and our production team to help ensure each job progresses smoothly and on schedule.

Key responsibilities

• Provide friendly and professional customer service via phone and email
• Answer incoming calls and respond to customer enquiries
• Perform general office administration and maintain accurate records
• Coordinate production and installation schedules
• Follow up project progress, outstanding information and required actions
• Communicate with customers, builders, suppliers, installers and other parties throughout each project
• Assist with material orders and liaise with suppliers when required
• Work closely with the factory, installation and purchasing teams to ensure jobs progress efficiently and on schedule
• Identify issues or delays and follow them up promptly with the relevant parties
• Provide general administrative support to management and the wider team

About you

• Fluent in English and Chinese (Mandarin and/or Cantonese) – essential
• Excellent verbal and written communication skills
• Friendly, professional and confident when communicating with customers
• Strong organisational and time-management skills
• Able to manage multiple tasks and priorities at the same time
• Responsible, reliable and proactive
• Strong attention to detail
• Able to follow tasks through to completion without constant supervision
• Comfortable working independently while maintaining close communication with the team
• Good computer skills and confidence using email and Microsoft Office

About us

Kitchen At Quality is an established cabinet manufacturing and renovation company based in Malaga, specialising in kitchens, bathrooms, wardrobes, stone benchtops and residential renovations. We are a friendly, supportive and collaborative team where communication and teamwork are highly valued.