Office Administrator

About the Role

Physiomed Danforth is a multidisciplinary healthcare clinic offering physiotherapy, chiropractic care, massage therapy, active rehabilitation, and other allied health services. We are seeking a dependable, organized, and patient-focused Office Administrator to support our front desk operations and daily clinic workflow.

This full-time role is ideal for someone who enjoys working with people, thrives in a fast-paced clinical environment, and takes pride in keeping systems organized and running smoothly.

Key Responsibilities

• Manage front desk operations, including welcoming patients and handling inquiries professionally
• Answer and direct calls
• Schedule appointments and support efficient clinic flow
• Perform accurate data entry and maintain patient records
• Assist with billing and documentation for Extended Health Care (EHC), MVA, and WSIB claims
• Support invoicing, treatment plans, and administrative follow-ups
• Maintain office organization, filing systems, and clinic supplies
• Provide general clerical and administrative support to the clinical team

Qualifications & Skills

• Minimum 2 year of experience in an administrative or reception role (healthcare setting)
• Strong customer service, communication, and interpersonal skills
• Excellent organizational and follow-up skills with strong attention to detail
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office (Outlook, Word, Excel) and Google Workspace
• Comfortable learning clinic management software (experience with Universal Software is an asset)
• Experience with MVA and WSIB processes is an asset
• Reliable, self-motivated, and a strong team player

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• On-site parking
• Paid time off

Application question(s):

• Are you familiar with WSIB and MVA billing or documentation processes?

☐ Yes – both
☐ Yes – WSIB only
☐ Yes – MVA only
☐ No

• Are you comfortable learning and working within a clinic management software system (e.g., Universal Software or similar)?

☐ Yes
☐ No

• Are you available to work evening shifts (up to 8:00 PM) on select weekdays as required?

☐ Yes
☐ No

• Are you available to work occasional weekends if required?

☐ Saturday
☐ Not available

Experience:

• administrative or reception healthcare: 1 year (required)

Work Location: In person