Office Administrator

Pest Solutions is seeking a dependable, organized, and customer-focused Office Coordinator to help keep daily operations running smoothly.

This position serves as an important connection between customers, technicians, and the office. The ideal candidate is comfortable communicating with customers, managing multiple priorities, learning pest-control services, and handling administrative and billing tasks accurately.

Key Responsibilities

• Customer Communication: Answer customer questions by phone, text, and email; explain services, pricing, preparation requirements, treatment expectations, warranties, and post-treatment instructions.
• Scheduling & Service Coordination: Schedule appointments, coordinate service details, communicate customer needs to technicians, and help ensure customers are properly prepared.
• Pest-Control Service Knowledge: Develop working knowledge of general pest control, German roach treatments, rodent control, termite services, lawn applications, flea/tick treatments, and other company services.
• Estimates & Service Information: Prepare and communicate estimates, recurring-service options, treatment descriptions, and applicable service details within company guidelines.
• Billing & Receivables: Prepare and send invoices, follow up on outstanding business payments, provide statements and invoice records, monitor balances, and assist with payment/account issues.
• Account & Record Management: Maintain accurate customer, service, billing, notes, and account information within the company's pest-control management system.
• Administrative Support: Assist with office organization, customer follow-up, documentation, and other administrative duties supporting field and office teams.
• Problem Solving: Handle customer concerns professionally, recognize when technician or management involvement is needed, and communicate accurately without overpromising services or results.

What We're Looking For

• Strong verbal and written communication skills.
• Professional, friendly, and patient customer-service approach.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks, priorities, and customer requests.
• Comfort with computers, email, scheduling systems, and office software.
• Ability to learn technical service information and explain it clearly.
• Strong follow-through and accountability with customer and billing matters.
• Previous office, customer service, scheduling, billing is a plus.
• Spanish-speaking candidates preferred

Pay: From $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person