Office Administrator

We’re looking for a friendly, organized, and dependable Office Administrator to join our brokerage team in a full-time, in-person role. This is a varied position that combines front desk, administrative, client service, and office support, with plenty of opportunity to work closely with our agents and brokerage team.

The ideal candidate is someone who enjoys staying organized, helping others, solving problems, and being part of a busy office environment where no two days are exactly the same.

What you'll be doing:

• Welcome and assist clients, visitors, agents, and staff, creating a friendly and professional first impression
• Manage multiple incoming phone lines, direct calls, and page agents and staff as needed
• Manage appointments and showing requests
• Monitor and respond to service emails and other incoming correspondence
• Provide day-to-day administrative and technical support to our real estate agents, including forms and transaction-related tasks
• Assist with real estate listings, including listing maintenance, broker-loading, and processing in Matrix
• Manage BrokerBay tasks and other brokerage systems
• Process deposits, rent payments, and other payments while maintaining accurate records
• Maintain organized paper and electronic files, records, and documentation
• Coordinate incoming and outgoing mail, packages, and FedEx shipments
• Manage office supplies and inventory, including ordering and restocking
• Maintain tracking records for office resources such as keys, open house signs, receipts, printing supplies, and listing materials
• Help keep the office welcoming, organized, and running smoothly, including opening and closing duties and day-to-day upkeep
• Assist agents and staff with technology and basic troubleshooting
• Help train new administrative staff and contribute to keeping office procedures and processes up to date
• Look for opportunities to proactively support our agents and contribute to the overall success of the brokerage

What we're looking for:

• Strong organizational and time-management skills with the ability to prioritize and manage multiple tasks
• Excellent communication and customer service skills and a friendly, professional approach
• Strong attention to detail and accuracy
• Comfortable learning and working with new software, technology, and systems
• Professional, positive, and team-oriented attitude
• Ability to work independently, take initiative, and recognize what needs to be done
• Previous administrative, office, customer service, or real estate experience is an asset

Position Details:

• Full-time, hourly position
• Monday–Friday, generally 10:00 AM–6:00 PM
• Occasional Saturdays, generally 9:00 AM–4:00 PM
• Primarily located at our Guelph office, with occasional travel to our Elora office

Pay: $21.00-$24.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person