Office Administrator

About Us:

We are a leading tire distribution company with a strong presence in the industry. We are committed to providing high-quality products and exceptional service to our customers. Our people have always been integral to our success. Embracing a team philosophy, we prioritize support and the development of all our employees, empowering them to reach their full potential. If you seek a career that challenges you, a job with opportunities for growth, and a forward-thinking employer, we are the perfect fit for you!

Job Description:

We are looking for a reliable, organized, and detail-oriented person to support our daily office operations, customer accounts, and delivery scheduling.

This is a full-time, on-site position. The ideal candidate is comfortable working with numbers, communicating with customers, managing multiple priorities, and coordinating delivery routes in a fast-paced wholesale environment.

Job Responsibilities:

Accounting and Administrative Support

• Create and process customer invoices
• Record and apply customer payments accurately
• Prepare and send customer statements
• Create credit memos for approved returns, warranties, or pricing adjustments
• Maintain accurate customer account records
• Follow up on missing payment information and outstanding balances
• Assist with account reconciliation and basic accounts receivable duties
• Work with QuickBooks Online and Microsoft Excel

Customer Service

• Answer incoming customer phone calls professionally
• Respond to customer emails in a timely manner
• Assist customers with invoice, statement, payment, order, and delivery questions
• Communicate order changes or delivery issues to customers
• Record customer concerns and ensure they are followed up on
• Maintain a friendly and professional attitude with customers and coworkers

Delivery and Route Coordination

• Review daily customer orders and delivery requirements
• Plan efficient delivery routes throughout the Lower Mainland
• Assign deliveries to drivers and company vehicles
• Prepare and distribute daily delivery schedules
• Communicate route changes and special instructions to drivers
• Confirm delivery addresses, contact information, and receiving hours
• Monitor delivery progress and respond to delays or urgent changes
• Coordinate with warehouse staff to ensure orders are picked and loaded on time
• Maintain delivery records and investigate missing, incorrect, or delayed deliveries
• Use route-planning software to improve delivery efficiency

Job Requirements

Qualifications and Experience

• One to three years of experience in a managerial or supervisory role is preferred
• Previous experience in office administration, customer service, dispatch, accounts receivable, or a similar position
• A high school diploma or GED equivalent is preferred
• Experience with QuickBooks Online is strongly preferred
• Experience in tire distribution, automotive parts, wholesale, logistics, or route planning is an asset

Skills and Abilities

• Comfortable using Microsoft Excel, email, and other office software
• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Strong verbal and written communication skills
• Able to prioritize multiple responsibilities in a busy environment
• Comfortable communicating with customers and resolving routine issues
• Able to work independently and collaborate with the sales, warehouse, and delivery teams

Licence and Physical Requirements

• A valid driver’s licence
• Comfortable staying active throughout the workday
• Able to lift and move tires weighing approximately 30–50 lbs when needed
• Previous experience in office administration, customer service, dispatch, accounts receivable, or a similar position
• Experience with QuickBooks Online is strongly preferred

What We Offer

• The salary for this position is around $53,000 per year based on experience.
• A perks program that offers employee discounts on tires, services, and more.
• As a small company, we continued expansion plans lead to career advancement opportunities.

Our Inclusive Culture

We are dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills. We encourage applications from candidates of all backgrounds, identities, and experiences.

Hiring Process

Upon shortlist, you will be contacted by a member of our recruiting team and invited to a telephone interview, successful candidates will then have the opportunity to meet and interview in person.

Job Types: Full-time, Permanent

Pay: From $27.00 per hour

Benefits:

• Casual dress
• Employee assistance program
• On-site parking
• Paid time off

Application question(s):

• Have you processed invoices, customer payments, statements, and credit memos before?
• Are you able to lift 50lbs when needed?
• Can you work legally in Canada?
• How many years of experience do you have using QuickBooks Online?

Licence/Certification:

• Driving Licence (required)

Work Location: In person