OFFICE ADMINISTRATOR

SUMMARY

The Administrator performs daily activities necessary to operate a residential real estate office. The Office Administrator is a professional and personable resource to the Sales Agents and the public. They perform a variety of receptionist and administrative activities. Regular travel to other regional offices may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Duties Include:

• Process listings, sales, and closings that are turned in by the agents in the region
• Scan and deposit checks
• Use our various computer programs to process listings, sales, and closings for the region
• Perform receptionist responsibilities: including greeting visitors, answering incoming calls, scheduling appointments, and providing general information regarding real estate listings
• Process incoming and outgoing mail
• Assist our Sales Agents with troubleshooting and resolving issues
• Assemble listing and buyer packets, as needed
• Maintain accurate logs and monthly reports for the office
• Monitor office supplies and complete order process when necessary
• Maintain organized and accurate files on all work processes
• Open and close the office daily per local office instructions (turn on lights and radio, computer monitors, make coffee, straighten office areas, etc.)
• Support the managing broker as needed

QUALIFICATIONS

Person should possess the following:

• Excellent communications skills
• Personable and friendly
• Proficient with technology (Microsoft Office, Google products and other back-office software)
• Ability to work well under pressure balancing multiple priorities and assignments to meet deadlines
• Consistent with follow up and follow through
• Strong typing skills
• Ability to handle and resolve recurring problems
• Must be highly organized
• Adaptable to various personalities/situations

EDUCATION and/or EXPERIENCE

• Combination of education and experience sufficient to successfully perform the essential duties of the job

LANGUAGE SKILLS

• Ability to read and understand documents and to communicate with agents and other staff members in a courteous and professional manner

MATHEMATICAL SKILLS

• Basic Accounting knowledge helpful in processing closings, deposits and the monthly billing statements

REASONING ABILITY

• Ability to define the problem, establish facts and draw a valid conclusion to solve the problem and plan initiatives

PHYSICAL DEMANDS

Mobility to work in a standard office setting using standard office equipment including:

• Stamina to maintain attention to detail despite interruptions
• Strength to lift and carry files weighing up to 3 pounds
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate in person and over the telephone

WORK ENVIRONMENT

• Frequently subject to interruptions in a moderate noise level office setting

HOURS

• dependent on office