Office Administrator

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

We are looking for an experienced and proactive Office Administrator to support our Asbestos and CCTV Drainage department. This is a fast-paced, varied role where you’ll play a key part in booking orders and liaising with customers, coordinating surveys, managing documentation, and ensuring our customers experience runs smoothly from start to finish.

As a central point of contact for both clients and internal teams, you’ll help deliver a seamless service while maintaining high standards of accuracy, compliance, and customer care.

Location: Stonehouse GL10 3AQ

Hours: Monday-Friday 8am-16.30pm.

Responsibilities for Office Administrator:

• Act as a central point of contact for client enquiries relating to asbestos surveys and CCTV drainage inspections
• Schedule and coordinate site visits, surveys, and inspections with surveyors and clients
• Process job orders, ensuring all relevant information is accurately recorded on internal systems
• Liaise with surveyors, engineers, and department heads to ensure timely service delivery
• Manage and maintain compliance documentation, including asbestos reports and drainage inspection records
• Upload, track, and distribute survey reports to clients in a timely manner
• Support the preparation of quotations, job packs, and operational paperwork
• Carry out data entry on internal systems
• Handle invoice queries and assist with billing processes where required
• Maintain accurate and up-to-date records in line with company and regulatory requirements

What can we offer you as Office Administrator?

• Life Assurance Scheme
• Free on-site Parking
• Corporate gym membership discount
• Annual Salary Review
• Employee discount (50% on Skip Hire, other discounts on group services)
• Progression opportunities
• 24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.