Office Administrator

Overview

About us

We are the UK's number 1 digital orthodontic laboratory, and we are proud to be family run. Thermadent is a fully digital, Trios ready, iTero approved orthodontic laboratory based in the North West, with a close-knit small team.

We specialise in all types of orthodontic appliances, including indirect bonding trays, Tru-tain, Essix, Hawley and bonded retainers, orthodontic study models, twin blocks, bleaching trays, 3D printed indirect bonding trays, sintered RMEs and much more. As a family business, we look after each other, and in a team our size your work will make a real difference from the moment you join.

The role

As our Office Administrator, you will work alongside the family who own the business in our shared office, right at the heart of the laboratory. You will keep the day-to-day running smoothly so our technicians can focus on what they do best, and you will often be the first person the orthodontists, dental practices and suppliers we work with speak to. No two days are quite the same, and you will have the chance to shape how the office works and make the role your own.

What you will be doing

· Being a warm, professional first point of contact on the phone, by email and in person

· Managing diaries, bookings and the shared inbox, and keeping everyone in the loop

· Processing orders, invoices and payments, and keeping accurate records

· Keeping files, systems and records organised, up to date and confidential

· Ordering office supplies and dealing with suppliers

· Supporting the team with admin, documents and any project that needs a helping hand

· Spotting ways to make our processes simpler and putting good ideas into practice

What we are looking for

We care more about the right attitude than a perfect CV. You will be:

· Organised and reliable, with a good eye for detail

· Confident and friendly when speaking to people, with clear written and spoken communication

· Comfortable using email, Microsoft Office (especially Word, Excel & Xero) and learning new systems

· Able to juggle priorities calmly and use your initiative

· Trustworthy with confidential information

· A team player who enjoys helping others

It would be great, but not essential, if you have experience in an office or administrative role. Full training will be given.

What we offer

· £26,000, depending on experience

· 20 days’ holiday plus bank holidays. Due to closing at Christmas we do require 3 days holiday saved to use then.

· Workplace pension

· A small, supportive team where your ideas are heard, and a manager who will invest in your development

· A full induction, ongoing training and regular one-to-ones

• Social events, eg Christmas party

How to apply

Please send your CV and a few lines telling us why you would enjoy this role to Katie Wilson at [email protected] by 20th October 2026. If you have any questions or would like an informal chat about the role first, call us on 07875436873.

We hope to hold interviews in person on 27th October 2026.

Our commitment to you

We welcome applications from everyone, whatever your background, and we are committed to treating all applicants fairly. If you need any adjustments to the application or interview process, for example extra time, a different format or step-free access, just let us know and we will be happy to help.

We are open to discussing flexible working, so please talk to us if the hours or pattern above do not quite suit you.

All applicants must have the right to work in the UK. We will ask successful candidates to provide evidence of this before they start.

Pay: £26,000.00-£26,500.00 per year

Work Location: In person