Office Administrator

Administrative Coordinator / Dental Laboratory Administrator

Role Overview

We are looking for an organised and proactive Administrator to support the day-to-day running of our dental laboratory. The successful candidate will be responsible for managing calls, coordinating incoming and outgoing work, preparing deliveries, and ensuring accurate job tracking throughout the production process.

This is a busy role that requires strong organisational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key ResponsibilitiesCustomer Service & Communication

• Answer incoming telephone calls and respond to email enquiries professionally and promptly.
• Liaise with dental practices regarding case updates, delivery schedules, and general enquiries.
• Provide excellent customer service and maintain positive relationships with clients.

Job Administration

• Book incoming laboratory work onto the management system accurately.
• Process completed work and book jobs out ready for dispatch.
• Ensure all case details, dates, and instructions are recorded correctly.
• Manage and update job tracking records to ensure work progresses smoothly through the laboratory.

Packing & Dispatch

• Prepare completed cases for delivery, ensuring packaging is secure and accurate.
• Organise daily collections and deliveries with couriers and drivers.
• Check dispatch paperwork and delivery manifests for accuracy.
• Monitor delivery schedules and resolve any delivery-related issues promptly.

General Administration

• Maintain organised filing and record-keeping systems.
• Assist with stock ordering and office supplies when required.
• Support the laboratory management team with administrative duties.
• Help maintain a tidy, efficient reception and administration area.

Person SpecificationEssential Skills & Experience

• Previous experience in an administrative, receptionist, customer service, or office support role.
• Strong telephone manner and communication skills.
• Excellent organisational skills and attention to detail.
• Competent in Microsoft Office, including Outlook, Word, and Excel.
• Ability to prioritise workload and work effectively under pressure.
• Professional, reliable, and punctual.

Desirable

• Experience within a dental laboratory, dental practice, healthcare, or logistics environment.
• Experience using job management or CRM systems.
• Knowledge of courier and dispatch processes.

Personal Attributes

• Friendly and approachable.
• Highly organised and methodical.
• Positive team player.
• Able to work independently and use initiative.
• Strong problem-solving skills.

Hours & Benefits

• Full-time - Mon - Fri - 0800 - 1630
• Pension scheme.
• Holiday entitlement Inc Bank holidays

Pay: £12.71 per hour

Expected hours: 40.0 per week

Work Location: In person