Office Administrator

About the Role

We are seeking an organized, proactive, and customer-focused Shop Administrator / Front Office Assistant to join our sheet metal fabrication team in Fort Collins. In this role, you will serve as our primary front-office touchpoint, handling order intake, payment receipting, customer communication regarding deliveries, and daily administrative support for our Shop Manager.

If you thrive in a fast-paced environment and possess strong attention to detail, we want to hear from you!

Key Responsibilities Daily Operations & Front-Line Support

• Customer Service & Reception: Answer incoming calls, route inquiries to the appropriate team member, and provide prompt, professional service to walk-in customers.
• Order Intake: Take and process incoming customer orders (excluding priority accounts), ensuring all details are recorded accurately before passing them along for production scheduling.
• Cash Management: Process credit card transactions and monitor localized Payment Pending reports from a front-line perspective.
• Shop Manager Support: Provide daily administrative support to the Shop Manager and assist with miscellaneous front-office tasks.
• Office Standards: Keep front-office and customer greeting areas clean, professional, and well-organized.

Weekly Coordination & Administration

• Delivery & Production Schedule Coordination: Collaborate closely with the Shop Manager on delivery/production schedules to proactively provide accurate completion and delivery updates to customers.
• Payment Pending Reconciliation: Review and reconcile weekly localized Payment Pending reports alongside the Shop Manager to ensure no outstanding accounts are missed.
• Administrative & File Management: Perform weekly filing, restock front-office supplies, and organize physical and digital sales documentation.
• Weekly Check-In: Participate in a 10–15 minute weekly alignment meeting with the Shop Manager to address communication bottlenecks and optimize front-desk workflows.

Qualifications & Requirements

• Experience: 2+ years of administrative, customer service, or office assistant experience (experience in construction, manufacturing, sheet metal, or trade industries is a plus).
• Communication: Exceptional verbal and written communication skills with a strong customer-first approach.
• Organization: Detail-oriented with the ability to manage multiple priorities without letting details slip through the cracks.
• Reliability: Punctual, proactive, and effective at working closely with both office leadership and shop teams.

Pay: $18.00 - $26.00 per hour

Work Location: In person