Office Administrator

The Company

What better time than now to consider a new career in an industry that is leading the way with tackling the Net Zero Challenge, helping those in fuel poverty and more broadly home occupiers who face increased fuel bills and cold homes as well as addressing Energy Security.

The Energy Efficiency Sector is growing in response to the challenge by providing life long career opportunities for those new to the industry and those considering a career transfer. With over 19 million UK homes requiring some form of deep retrofit to upgrade with insulation, low carbon heating and renewable energy technologies, The Installation Assurance Authority and its Commercial Services business are leading the way in supporting the industry as it rises to the challenge and experiences unprecedented growth.

The IAA’s ethos of ‘Right First Time’ and ‘Customer First’ ensures that industry members challenge the status-quo within the sector to promote best practice whilst driving the standard for others to follow. As an organisation that prides itself on innovation, The IAA are also supporting the wider industry through training and development

The IAA are looking for forward thinking, high calibre, innovative people for a range of diverse and exciting roles with the opportunity to work within a culture of mutual support and positivity.

As an employer committed to the development of our people, The IAA offer good remuneration, personal development, bonuses along with pension and health care benefits.

Enquire now for a role with The IAA and a discussion about some of the positive opportunities we have within this growing and forward-thinking organisation.

Administrations:

• Answering telephones as first point of contact, dealing with queries or re-directing as appropriate.
• Both receive and make calls for course bookings for both member companies and external candidates.
• Advising candidates and companies on career pathway choices, certified and bespoke courses that suit individuals and company skills gap needs
• To support with incoming training enquires and managing course bookings including joining instructions and follow on communication
• Administrate and support with the Installer Card Registration Scheme
• Booking pulse testing service, remediation appointments, hotel bookings and inspections appointments with homeowners and maintain the assessor calendars
• Maintaining filing systems (electronic).
• General administration support.
• Handling inbound and outbound post.
• Operate in a manner that is consistent with good Health and Safety practice and does not present hazards to others.
• Any other duties reasonably expected by your Line Manager
• Photocopying of documentation.
• Any other duties reasonably expected by your Line Manager.

Improvements and Change:

• Follow all IAA Procedures and processes relevant to own role. Identify when changes and updates are required, raising these promptly with line manager.
• When required, lead and take responsibility for projects and making change happen, overcome barriers and ensure objectives are achieved.
• Develop and write work instructions and procedures when required.

Communication/Relationships:

• Communicate and work closely with managers and colleagues, building a team which supports each other and IAA goals
• Act as mentor and trainer to colleagues which required to do so
• Participate to team meetings, contribute ideas and suggestion to develop IAA products and customer service
• Keep up to date with new development and changes at IAA.
• Support IAA goals and business objectives

Knowledge, Skills and experience:

• Good telephone manner.
• IT literate with excellent keyboard skills.
• Excellent written and verbal communication.
• Able to work under pressure, organise and set priorities to meet deadline whilst remaining responsive, calm and attentive to client needs.
• Flexible and willing to work autonomously within set competences when circumstances require.
• Can work independently and as part of a team.
• Experience of using MS Office programmes and databases.
• Proven track record working within an administrative role.
• Good standard of education and IT Literate

Other Requirements

• To undergo training and development in line with the needs of the business
• To assist with other duties within the scope and nature of position

Job Type: Full-time, Permanent

Salary: £25,000 per year

Benefits:

• Company events
• Company pension
• Free parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday
• No weekends

Additional pay:

• Performance bonus

Work Location: Leighton Buzzard

Job Type: Permanent

Pay: £25,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• Private medical insurance

Work Location: In person