Office Administrator

Office Administrator – Plumbing & Heating Company

Martin Shelton Plumbing and Heating was established in 2010 and, due to continued growth, we are now looking for a reliable, organised and experienced Office Administrator to join our team on a part time basis, working Mon-Fri between 9am-3pm.

We’re looking for someone with excellent communication and organisational skills who can confidently manage the day-to-day running of our office. The ideal candidate will be professional, proactive and comfortable working independently in a busy environment, providing essential administrative support to our engineers and delivering a high level of customer service to our domestic customers and landlords.

You will play an important role in keeping the business running smoothly, ensuring calls and emails are dealt with promptly, jobs are scheduled efficiently and invoices and paperwork are completed accurately and on time.

The role will include:

• Answering incoming telephone calls and responding to customer enquiries in a friendly and professional manner.
• Managing incoming and outgoing emails and ensuring all enquiries are dealt with promptly.
• Booking, scheduling and coordinating jobs for our plumbing, heating and gas engineers.
• Liaising with customers, landlords and engineers to arrange appointments and communicate any changes.
• Managing the office diary and keeping job schedules up to date.
• Preparing and sending invoices to customers and landlords.
• Using QuickBooks to raise invoices, record payments and assist with day-to-day bookkeeping.
• Keeping customer records, job details and company paperwork accurate and up to date.
• Assisting with purchase invoices, supplier enquiries and general financial administration.
• Following up on outstanding invoices and payments where required.
• Providing general administrative support to the business and helping to ensure the office runs efficiently.
• Maintaining a professional and helpful approach when dealing with customers, suppliers and engineers.
• Stock take and ordering of stock for jobs, including forward planning and ensuring items arrived in time to not cause delays to the customer.

About you

We’re looking for someone who:

• Has previous experience in an office administration or customer service role.
• Has excellent telephone manner and written communication skills.
• Is highly organised, reliable and able to prioritise a varied workload.
• Is confident using computers, email and Microsoft Office.
• Has experience using QuickBooks or similar accounting software (desirable).
• Has good attention to detail, particularly when dealing with bookings, invoices and customer records.
• Can work independently, use their initiative and manage their time effectively.
• Is comfortable working in a busy environment where priorities can change throughout the day.
• Takes pride in their work and is committed to providing excellent customer service.

**Previous experience within the plumbing, heating, gas or construction industry would be an advantage, but is not essential.**

What we offer

• A part time working pattern within an established and growing local business
• A friendly and supportive working environment.
• An opportunity to become an important part of the day-to-day running of the business.
• A varied role with the opportunity to develop your skills and take on additional responsibilities as the company continues to grow.

If you are an organised, proactive and customer-focused administrator looking to join a growing business, we would love to hear from you.

Pay: £13.50 per hour

Benefits:

• Casual dress
• Company events
• On-site parking

Work Location: In person