Office Administrator

The Therapy Gym is a comprehensive pediatric practice providing physical, occupational, speech, and behavioral therapy to children.

Office Administrator / Front Desk Coordinator

The Therapy Gym | Part-Time or Full-Time Sunday through Thursday

About the Position

The Therapy Gym is seeking a friendly, organized, and responsible Office Administrator to oversee daily front desk operations and help ensure the smooth and efficient running of our practice. The ideal candidate is warm, professional, detail-oriented, and passionate about creating a welcoming, child-friendly environment for patients and their families.

This role is essential to maintaining excellent patient relations, coordinating administrative operations, and serving as the first point of contact for new and existing patients. The successful candidate will be knowledgeable about our services, comfortable navigating health insurance benefits, and able to communicate clearly and compassionately with families.

Key Responsibilities

• Front Desk Operations: Answer incoming phone calls, respond to inquiries, greet patients and families, and maintain a welcoming and professional atmosphere.
• Patient Intakes: Coordinate new patient intakes, collect necessary information and documentation, and guide families through the onboarding process.
• Scheduling and Coordination: Manage appointments, coordinate schedules, and communicate with patients and therapists to ensure efficient daily operations.
• Knowledge of Services: Develop a thorough understanding of the services offered at The Therapy Gym and confidently explain treatment options and available services to prospective and current patients.
• Insurance and Benefits: Verify insurance eligibility and benefits, understand basic insurance terminology and coverage, and clearly explain benefits, copays, deductibles, and other relevant financial responsibilities to patients and families.
• Patient Relations: Build positive relationships with patients and families by providing friendly, attentive, and professional service while addressing questions and concerns.
• Administrative Management: Maintain accurate patient records, organize documentation, manage administrative tasks, and ensure the office operates efficiently.
• Therapist Coordination: Support and oversee administrative coordination with therapists to help maintain smooth scheduling, communication, and daily workflow.
• Marketing and Advertising: Assist with advertising, outreach, and promotional efforts to increase awareness of The Therapy Gym and its services.
• Office Organization: Maintain an organized, meticulous, and professional work environment while ensuring that daily responsibilities are completed accurately and on time.

Qualifications and Requirements

• Minimum of 2 years of experience working in a medical office or healthcare setting.
• Higher education required.
• Excellent interpersonal, communication, and organizational skills.
• Knowledge of medical office procedures, insurance verification, and patient intake processes.
• Ability to explain insurance benefits and healthcare services clearly and patiently.
• Strong attention to detail and the ability to multitask in a busy environment.
• Dependable, punctual, responsible, and proactive, with a strong work ethic.
• Warm, friendly, patient, and professional demeanor.
• Positive attitude and a genuine desire to work in a child-friendly environment.
• Ability to work independently while collaborating effectively with therapists and other team members.
• Commitment to maintaining patient confidentiality and handling sensitive information appropriately.

The Ideal Candidate

We are looking for someone who takes pride in their work, anticipates needs, stays organized, and approaches every interaction with kindness and professionalism. The ideal candidate is well-rounded, resourceful, and dependable, with the ability to balance administrative responsibilities while making every patient and family feel welcomed, informed, and supported.

If you are organized, personable, detail-oriented, and passionate about helping a healthcare practice thrive, we would love to hear from you!

Job Type: Part-time or Full-time
Location: The Therapy Gym

Job Types: Part-time, Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Medical office: 2 years (Required)

Work Location: In person