Office Administrator

About Us

At MWR Accountants, we pride ourselves on delivering exceptional accountancy and financial services to our clients. As a growing practice, we are looking for a highly organized, proactive, and approachable Office Administrator to ensure the smooth day to day running of our busy office and provide essential support to our team and clients.

The Role

This position is an excellent opportunity for someone looking to grow with our firm. Initially starting at 2 days a week based on a 37.5-hour Full-Time Equivalent, there is a clear pathway to transitioning into a full-time role as the practice expands. As the first point of contact for our practice, you will play a crucial role in shaping our clients' experience while keeping our administrative operations running seamlessly. You will support the wider team, allowing our accountants and payroll specialists to focus on delivering top-tier financial advice and services.

Key Responsibilities

• Front of House: Act as the primary point of contact, warmly greeting visiting clients and managing incoming phone calls and general email inquiries with professionalism.
• Client Onboarding: Assist with new client setups, including preparing engagement letters, gathering onboarding documentation, and processing Anti-Money Laundering (AML) checks.
• Administrative Support: Manage incoming and outgoing post, maintain an organized digital and physical filing system, and ensure compliance records are kept up to date.
• Team Coordination: Schedule client meetings, manage diaries for the directors, and assist in preparing meeting rooms and documents.
• Data Management: Perform accurate data entry and maintain up-to-date client records within our practice management and billing systems.
• Office Management: Monitor and replenish office supplies, liaise with IT or facility vendors, and ensure the reception and work areas remain professional and welcoming.

About You

• Proven experience in an administrative, reception, or office management role. Previous experience within an accountancy practice or professional services environment is highly advantageous but not essential.
• Exceptional written and verbal communication skills, with a confident and friendly telephone manner.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a dynamic environment.
• Strong IT literacy, including proficiency in Microsoft Office (Word, Excel, Outlook). A willingness to learn industry-specific software is essential.
• A proactive team player who is reliable, discreet with confidential financial data, and happy to pitch in wherever needed to support the practice.

What We Offer

• Initial schedule of 2 days (15 hours) per week, with flexibility on which days are worked.
• A clear pathway for role expansion and full-time hours.
• Workplace pension scheme and generous holiday allowance (pro-rata).
• Onsite Parking
• A welcoming, supportive, and collaborative team culture.

Pay: From £10,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: In person