Office Administrator

TruNet Internet Services, LLC. (TNIS, LLC) is a locally owned startup business located in Northern New Mexico. TruNet sells and provides broadband internet to home and commercial consumers.

The Office Administrator serves as the first point of contact for customers, visitors, and callers at an Internet Service Provider (ISP). This role is responsible for delivering excellent customer service, managing front-desk operations, and supporting administrative functions to ensure smooth daily office operations. The ideal candidate is professional, organized, and comfortable handling customer inquiries related to internet services, billing, appointments, and general support.

Key Responsibilities

• Answer incoming calls, provide information to callers while delivering excellent customer service, take detailed messages, and route calls to appropriate personnel.
• Greet visitors, address inquiries, and direct individuals to the appropriate departments based on their needs to ensure a positive and efficient experience.
• Create, update, and maintain customer information within management and CRM software systems.
• Operate and troubleshoot office equipment such as fax machines, copiers, and phone systems, and coordinate repairs when necessary.
• Perform basic accounting tasks including posting deposits, creating purchase orders, and working with QuickBooks.
• Receive, sort, and distribute incoming mail from the post office.
• Organize and manage physical and digital filing systems to ensure accurate and accessible records.
• Handle shipping and receiving operations, including entering items into inventory systems and tracking all incoming and outgoing shipments.
• Process and fulfill internet orders efficiently and accurately.
• Create, enter, and maintain work orders for customer installations, service calls, repairs, and equipment-related requests.
• Complete basic office custodial tasks to maintain a clean and organized workspace.
• Schedule installations, service appointments, and technician visits to job sites while maintaining clear communication and coordination.
• Collaborate with the fleet manager to schedule routine maintenance and service for all company vehicles.
• Assist in updating and maintaining the company website to ensure accuracy and usability.
• Assist customers with general billing questions and account inquiries
• Maintain accurate customer records and update information as needed
• Provide basic information about internet plans, services, promotions, and coverage areas
• Routing leave requests and maintaining in-office calendar

Skills & Qualifications

• Strong communication and customer service skills
• Professional phone etiquette and front-desk presence
• Basic computer skills and familiarity with office software
• Ability to multitask and manage a fast-paced environment
• Prior experience in customer service, telecommunications, or reception is preferred

Physical Requirements

• Ability to stand and walk for extended periods of time throughout the workday.
• Ability to lift and carry items weighing up to 30 pounds.
• Ability to bend, reach, and occasionally move office supplies, equipment, and packages as needed.

Benefits

Available after successful completion of a 6-month probation period.

• Paid Time Off (PTO)
• ·Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thursday and Friday), and Christmas Day.

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Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Duties may be modified or assigned based on the needs of the company.

Pay: $17.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person