Office Administrator

Join Charlotte Products as an Office Administrator

About Charlotte Products:
Charlotte Products Ltd. is a proudly Canadian, family-owned formulator and manufacturer of high-performance cleaning and sanitation solutions, operating since 1986. We support businesses and institutions across Canada with innovative, award-winning products designed to keep facilities clean, safe, and compliant.

We develop and manufacture professional-grade solutions for surface cleaning and disinfecting, foodservice and warewashing, laundry care, floor care, and specialty cleaning applications, delivering reliable performance with a strong focus on quality and sustainability.

At Charlotte Products, our people, our science, and our commitment to customers are at the heart of everything we do.

About the Role:
The Office Administrator plays a key role in supporting the day-to-day operations of the Charlotte Products corporate office, providing administrative and operational support to the Finance, Customer Service, Marketing, and Sales Enablement teams.

This position is responsible for coordinating office activities, maintaining accurate records, processing service orders, and supporting various administrative processes across departments. As an integral member of the Charlotte team, the Office Administrator helps ensure efficient daily operations, effective internal coordination, and the timely completion of administrative tasks.

Key Responsibilities:

• Coordinate day-to-day office operations, including answering phones, managing correspondence, scheduling meetings, and providing general administrative support.
• Organize and maintain office files, records, documentation, and office supply inventory.
• Manage incoming and outgoing office mail, packages, and deliveries.
• Support the Finance team with expense reporting, invoice processing, and related administrative tasks.
• Support the Customer Service team by responding to phone and email inquiries professionally and promptly.
• Receive, enter, and process service orders, ensuring accurate documentation and timely coordination with relevant teams.
• Provide administrative support to the Marketing and Sales Enablement teams, including coordinating materials, maintaining records, and assisting with departmental activities.
• Assist with the preparation of reports, presentations, spreadsheets, and other business documents.
• Coordinate appointments, meetings, and office events as required.
• Greet and assist customers, vendors, and other visitors to the office.
• Any other duties as assigned

What You Bring:

• Proven experience in office administration, administrative support, or a related role.
• Strong organizational and administrative skills with excellent attention to detail.
• Effective written and verbal communication skills, with a professional and customer-focused approach.
• Ability to prioritize responsibilities, manage multiple tasks, and meet deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace applications.
• Familiarity with office management procedures and basic accounting principles.
• Experience with service order processing, data entry, or administrative support systems is considered an asset.
• Ability to work independently, take initiative, and collaborate effectively with colleagues across departments.
• Strong problem-solving skills, adaptability, and a proactive approach to daily responsibilities.
• Ability to handle confidential and sensitive information with discretion.
• High school diploma or equivalent required (post-secondary preferred)

Job Details & What We Offer

A people-first company

• Membership in the Charlotte family — we treat our employees with integrity and have since 1986

The role

• Location: On-Site - Peterborough, Ontario
• Salary: $45,000 to $50,000
• Variable compensation: Annual performance bonus eligibility
• Vacation: Starting at 3 weeks

Benefits from Day 1

• Company-paid Extended Health & Dental Care
• Company contributions to a Registered Retirement Savings Plan (RRSP)
• Employee & Family Assistance Program (EFAP)

Extras that matter

• Rewards & Recognition program that celebrates great work and meaningful contributions
• Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
• Unlimited training and development with an industry-leading brand to help you grow your career

Role Information:
Existing vacancy

Equal Opportunity

Charlotte is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

Accessibility & Accommodation

Charlotte is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

Pre-Employment Screening

Charlotte is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.

AI Disclosure

Charlotte uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.