Office Administrator

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance. 

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments. 

Reporting to Senior Leadership, the Office Administrator, provides support for the management of company facilities. The role assists with space planning, contract administration, office functions and services. The Office Administrator is a liaison between company staff and building managers, provides information, answers questions and responds to facility related requests. The Office Administrator maintains efficient, productive, and positive office culture and employee experience.

Qualifications Include:

• Bachelor’s degree in related field preferred; equivalent combination of years of experience with High School diploma/ GED required
• 1 + years' administrative experience
• 1 + years' office management experience
• Previous experience in mortgage industry preferred
• Previous project management experience preferred
• Ability to successfully multi-task while working independently or within a group environment
• Must be able to lift 35lbs and be comfortable with standing/ walking for long periods of time
• Proficiency with MS Office to include MS Word, Excel, and PowerPoint
• Ability to respond tactfully and professionally in high demand situations
• Strong verbal and written communication skills
• Excellent interpersonal skills with the ability to relate with diverse personalities in a tactful and mature manner
• Demonstrated problem solving abilities
• Solid judgment and reasoning skills
• Strong time management skills
• Strong planning and organizational skills
• Proactive, prioritizes effectively, able to work independently
• Strong customer service skills and client orientation
• Strong results orientation; ability to effective execute with efficiency and in a timely manner
• Strong attention to detail
• Collaborative workstyle; ability to work effectively with others team player
• Professional demeanor

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hourly range for this position is between $19.18 to $24.00 hourly
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.