Office Administrator

Georgina Insurance Brokers is an established insurance brokerage committed to providing exceptional service and tailored insurance solutions to our clients. We take pride in building strong client relationships, maintaining high professional standards, and creating a supportive and collaborative work environment.

We are seeking a detail-oriented, organized, and dependable Office Administrator to support the day-to-day operations of our brokerage and help ensure our office runs efficiently.

Position Overview

The Office Administrator will play an important role in supporting our brokerage's daily administrative functions, assisting our team of insurance professionals, maintaining accurate records, and helping deliver a positive experience for our clients.

The ideal candidate is proactive, professional, highly organized, and comfortable managing multiple priorities in a fast-paced office environment.

Key Responsibilities

• Office Administration: Oversee daily office operations, maintain organized filing systems, manage office supplies, and coordinate general administrative tasks.
• Client Service: Answer incoming phone calls and emails, direct inquiries to the appropriate team members, greet visitors, and provide professional and courteous service.
• Policy Administration Support: Assist with organizing insurance documents, processing routine paperwork, maintaining client files, and supporting policy documentation and renewals as required.
• Data Entry and Record Keeping: Enter and update client information, maintain accurate electronic and paper records, and ensure documents are properly organized.
• Team Support: Provide administrative assistance to brokers and other team members, prepare correspondence, coordinate appointments, and assist with special projects.
• Insurance Company Correspondence: Assist with communications and document requests involving insurance companies, underwriters, and other business partners.
• Accounts and General Support: Assist with invoice processing, expense tracking, payment follow-ups, and other basic bookkeeping or administrative duties as needed.
• Compliance and Confidentiality: Handle sensitive client information responsibly and follow internal procedures and applicable privacy and record-keeping requirements.
• Process Improvement: Identify opportunities to improve office organization, administrative workflows, and overall efficiency.

Qualifications and Skills

• Previous experience in office administration, reception, customer service, or a similar administrative role.
• Experience in an insurance brokerage or the insurance industry is an asset.
• Strong organizational skills and excellent attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Ability to manage multiple tasks, prioritize deadlines, and work independently.
• A professional, friendly, and customer-focused attitude.
• Strong problem-solving skills and a willingness to learn new systems and processes.
• Ability to handle confidential information with discretion.

What We Offer

• Competitive compensation based on experience and qualifications.
• A stable, full-time position within a professional insurance brokerage.
• A friendly, collaborative, and supportive team environment.
• Opportunities to develop insurance industry knowledge and administrative skills.
• On-the-job training and opportunities for professional growth.

Pay: $20.00-$22.50 per hour

Expected hours: 35.0 per week

Benefits:

• Casual dress
• On-site parking
• Paid time off

Application question(s):

• Are you comfortable working in-office during our office hours?

Language:

• English (required)

Location:

• Georgina, ON (required)

Work Location: In person