Office Administrator / Coordinator

Full-Time Position | Bundamba, Ipswich

Essence Electrical Pty Ltd is a fast-growing, family-owned electrical business based in Ipswich. We are a hardworking, down-to-earth team that takes pride in providing exceptional customer service and maintaining a strong reputation within the electrical industry.

As our business continues to expand, we are looking for a motivated, reliable and proactive office administrator to join our team and grow with us.

The Opportunity

We are seeking a positive, organised and hardworking individual to join our Bundamba office on a full-time basis.

This role is ideal for someone who enjoys a busy working environment, works well within a team and takes ownership of their responsibilities. Our office is fast-paced, with priorities often changing throughout the day. The successful candidate plays a crucial role in supporting the wider operation of the business, ensuring that administrative tasks and the logistics run seamlessly to support our technical teams and customers.

Key Responsibilities

• Answering and directing telephone calls professionally
• Providing prompt and helpful customer service
• Responding to customer enquiries or directing them to the appropriate team member
• Monitoring and managing incoming emails
• Creating, managing and completing tasks relating to quotations and jobs
• Coordinating with subcontractors and maintaining positive working relationships
• Organising and managing technicians’ schedules
• Completing general office and administrative duties
• Assisting other departments to support efficient daily operations

About You

We are looking for someone who:

• Brings enthusiasm and a positive attitude to the workplace
• Enjoys working in a busy and fast-paced environment
• Can think quickly, solve problems and make confident decisions
• Has excellent verbal and written communication skills
• Is highly organised and pays close attention to detail
• Can multitask and adapt to changing priorities
• Is confident using Microsoft 365 and learning new computer systems (Simpro)
• Takes accountability for their work and follows tasks through to completion
• Takes pride in delivering high-quality work
• Is willing to go above and beyond when required
• Can work effectively both independently and as part of a supportive team

Previous experience in office administration, scheduling, customer service, or a related trade-service industry will be highly regarded; however, it is not essential.

Why Join Essence Electrical?

• Become part of a growing, family-owned local business
• Work alongside a supportive, hardworking and energetic team
• Enjoy a varied position where no two days are the same
• Build your skills and develop a long-term career
• Work from our Bundamba-based office

If you are dependable, organised and ready to take ownership of an important role within a growing business, we would love to hear from you.