Office Administrator / Customer Service Coordinator

Office Administrator / Customer Service Coordinator

Easy Site Solutions (Trading as "Serious")

About the Role

Easy Site Solutions ("Serious") is seeking a friendly, professional, and highly organised Office Administrator / Customer Service Coordinator to join our team in Yatala. This role is ideal for someone who enjoys being the first point of contact for customers and thrives in a fast-paced environment.

With a strong focus on customer service, answering phones, and coordinating customer enquiries, you will play a key role in ensuring our clients receive exceptional service while supporting the day-to-day administrative operations of the business.

Key Responsibilities

Customer Service & Reception

• Act as the first point of contact for customers via phone, email, and in person.
• Answer and direct incoming phone calls professionally and efficiently.
• Respond to customer enquiries and provide accurate information in a timely manner.
• Coordinate and process new booking requests.
• Build and maintain positive relationships with customers and stakeholders.
• Manage customer concerns and escalate issues where required.
• Deliver a positive customer experience with every interaction.

Administration & Office Support

• Perform a wide range of administrative duties including data entry, filing, and document management.
• Maintain accurate company records and databases.
• Manage incoming and outgoing correspondence.
• Prepare and process documentation as required.
• Support management and team members with general administrative tasks.
• Assist with special projects and ad-hoc duties.

Accounts & Bookkeeping Support

• Perform light bookkeeping duties.
• Generate and manage customer invoices.
• Assist with end-of-month reconciliations.
• Maintain accurate financial records and documentation.

About You

To be successful in this role, you will have:

• Previous experience in a customer service, reception, office administration, or similar role.
• Exceptional telephone manner and communication skills.
• Strong customer service skills and a genuine desire to help people.
• Excellent organisational and time-management abilities.
• The ability to multitask and remain calm under pressure.
• High attention to detail and accuracy.
• Experience with invoicing, bookkeeping, or accounts administration (preferred).
• Proficiency in Microsoft Office Suite and other business software.
• A positive attitude, strong work ethic, and willingness to be part of a collaborative team.

What We Offer

At Easy Site Solutions ("Serious"), we value our people and are committed to creating a positive and supportive workplace. In return, we offer:

• Competitive salary package of $60,000 – $70,000 per year.
• Ongoing training and professional development opportunities.
• Supportive and collaborative team environment.
• Variety in your day-to-day responsibilities.
• Opportunity to make a real impact on customer satisfaction and business success.
• Fun and friendly company culture.

Join Our Team

If you are passionate about delivering outstanding customer service, enjoy speaking with customers, and have strong administrative skills, we'd love to hear from you. Apply today and become an important part of the Easy Site Solutions team.

Inclusive Employment Statement

Serious is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and other under‑represented groups to apply.