Office Administrator / Customer Service Representative

POSITION SUMMARY

We are seeking an experienced and motivated Office Administrator/Customer Service Representative to join our office administrative team. The successful candidate will play a key role in delivering exceptional customer service while supporting daily office operations and data entry duties.

JOB SCOPE – DUTIES & RESPONSIBILITIES

• Provide professional and friendly customer service via phone, email and in person.
• Respond to customer inquiries, process orders, and resolve issues in a timely manner.
• Perform accurate data entry and maintain customer and sales records
• Support the sales team with administrative tasks and order processing.
• Coordinate with internal departments to ensure smooth workflow and customer satisfaction.
• Handle all general office duties such as answering phones, and reception coverage
• Assist with invoicing, billing and credit note processing.
• P.O. Receipts, Stock transfers and Load sheets
• Work effectively in a team-based environment.
• • Shift may vary as coverage for business needs may fluctuate.
• Other duties as assigned

JOB SKILLS & QUALIFICATIONS

• Strong customer focus, understanding customer needs.
• Previous experience in office administration and/or Customer Service role
• Excellent verbal and written communication skills.
• Excellent problem solving and process improvement skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast paced, environment.
• Professional, reliable, and customer-focused attitude.
• Proficient in Microsoft Office (word, excel, outlook) and data entry systems