Office Administrator / Customer Support Administrator

Gemini Adhesives Group Limited - 01530 224 712 - NG21 0RU

We’re looking for a friendly, organised and confident Office Administrator to join our growing team.

This is a varied role within a busy office, ideal for someone who enjoys keeping things organised, speaking to customers and being part of a small, friendly team.

You don't need previous sales experience. We're much more interested in finding someone who is reliable, switched-on, confident speaking to people and willing to learn.

What you'll be doing

Your day-to-day responsibilities will include:

• Processing customer orders and ensuring everything is entered correctly
• Speaking to existing customers by phone and email
• Keeping in touch with customers and making sure everything is running smoothly
• Preparing and sending invoices and other customer documentation
• Responding to customer enquiries
• Updating customer records and maintaining accurate information
• Liaising with the warehouse and delivery teams to ensure orders go out correctly
• Following up on outstanding orders or queries
• Helping customers with basic product and order questions
• Supporting the wider office and sales team with general administration
• Helping identify opportunities to speak to existing customers about new products and offers

What we're looking for

We're looking for someone who is:

• Friendly and confident on the phone
• Organised and able to manage multiple tasks
• Comfortable using a computer and basic Microsoft Office programs
• Reliable and punctual
• Good at communicating with customers and colleagues
• Able to work independently but also as part of a team
• Keen to learn and develop within the business
• Not afraid to pick up the phone and speak to people

Previous office, customer service or administration experience would be useful, but isn't essential.

The role

This isn't a typical corporate office environment. We're a growing business with a friendly, informal team, and everyone gets involved.

The role will start primarily around administration and customer support, but there is plenty of opportunity to develop as you become more familiar with the company, our customers and our products.

If you're looking for a role where you're not just sat doing the same task all day, and you want to become an important part of a growing business, we'd love to hear from you.

What we offer

• Competitive salary
• Full training provided
• Friendly and informal working environment
• Monday–Friday working
• Opportunity to progress within a growing company
• Varied role with plenty of customer interaction
• Company pension

If you're organised, personable and enjoy dealing with people, we'd like to hear from you.

Apply through Indeed with your CV and we'll be in touch. Or, if you want bonus points, give us a call and ask for Paddy!

Pay: £13.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Company events
• Employee discount
• Free parking
• On-site parking

Work Location: In person