Office Administrator / Receptionist - Part-time

Looking for a workplace where people actually matter?

Windsor Physio has been part of the Invercargill community for more than 40 years. We’re a locally owned, family-oriented business where people genuinely look after each other.

We have six clinics, 14 physiotherapists and a great reception team, and we’re looking for another friendly, reliable person to join us. We work hard, support each other, have a few laughs along the way. We believe in creating a workplace where people feel valued.

About the Role

You’ll be the friendly face patients see when they walk through the door and the calm, helpful voice on the phone. This is more than just answering phones and booking appointments. You’ll be an important part of the patient experience and the wider Windsor Physio team.

You’ll be responsible for:

• Welcoming and helping patients
• Answering phones and managing appointments
• Booking and rebooking patients with the right clinician
• Taking payments and processing invoices
• Lodging ACC claims and referrals
• Keeping patient information accurate and up to date
• Managing paperwork and correspondence
• Liaising with GPs, insurers and other providers
• Helping with general administration and keeping the clinics running smoothly

We’re a busy practice and can have over 100 patients coming through the doors on a busy day, so you’ll need to be comfortable juggling priorities while still getting the details right.

Due to the sensitive nature of our work, accuracy, confidentiality and attention to detail are non-negotiable. We need someone who notices the little things, checks their work and takes pride in getting it right.

You don’t need experience in physiotherapy or healthcare, although this would be an advantage!

What We’re Looking For

We’re looking for someone who is:

• Friendly, approachable and genuinely enjoys working with people
• Highly organised and naturally detail-focused
• Confident with computers and accurate with typing
• Excellent spelling, grammar and written communication skills
• Calm and reliable when things get busy
• Flexible and happy to help wherever needed
• Good at following processes and taking ownership
• Someone who uses initiative rather than waiting to be asked
• Discreet and respectful when dealing with confidential information
• A positive team player who enjoys being part of a close-knit workplace

What We Offer

• A friendly, supportive and genuinely people-focused workplace
• A team where people look out for each other
• A locally owned, family-oriented business
• Potential for additional hours and responsibility for the right person
• Competitive hourly rate + KiwiSaver

Hours & Location

Monday, Tuesday, Wednesday, Friday: 1.00pm – 6.00pm – Windsor Street

Thursday: 12.30pm – 5.30pm – South City Clinic, Martin Street

There may occasionally be a need to cover additional shifts or work across our other clinics, so some flexibility is important.

If you’re looking for a part-time role where you’ll be valued, supported and genuinely become part of the team, we’d love to hear from you. Contact [email protected] or call [022 010 7953](tel:022 010 7953) for a confidential conversation.

Applicants must have full NZ working rights.