Office Administrator/Coordinator

We are looking for a full-time experienced Administrator/Coordinator to join our small and friendly Fire and Security Company based in Oakwood, North London. You will share the office with the Director and Sales Manager, but due to the nature of their roles they spend a lot of time out of the office on customer sites, so you must be confident and comfortable working independently, be self-motivated and disciplined to get the work done. Scope to grow this position for the right person. We are welcoming and passionate about what we do and would like someone like-minded to join us.

Duties

• Handling phone calls and emails and dealing with customer queries.
• Updating and managing company CRM system.
• Scheduling engineers and coordinating works and callouts.
• Liaising with the customer to schedule works.
• keeping both the customer and engineer informed of any job updates.
• Sourcing and ordering materials/equipment for jobs.
• Processing compliance and installation documentation.
• Preparing invoices, credit notes and chasing payments.
• Reconciling data in Xero.
• Providing general admin support to the management team.

Experience

• Excellent Written and Spoken English.
• Strong communicator - verbally, written and face to face.
• High level of Attention to detail.
• A professional and polite telephone manner.
• Have a min of 3 years’ experience in an administration role.
• Effective time management.
• Knowledge of Microsoft Office - Word, Outlook, and Excel.
• Knowledge in the Fire and Security industry would be desirable, but it is not essential.

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Company pension
• Free parking

Work Location: In person