Office Administrator/Customer Service

About us

Trent Wills & Estates Ltd is a small independent business based in West Bridgford. We are proud of our five-star reputation for providing professional and friendly service to our clients. We are looking for a friendly, reliable and organised person who is looking for a hybrid administration and customer service role.

Our office is based on Brockley Road, West Bridgford. It's easy to access being a ten minute walk from West Bridgford centre and on the number 5 bus route. There is also parking available on the road. We are looking for administrative support for 8 hours per week either worked as a full day on Wednesday or split 4 hours each on Tues & Weds or 4 hours each on Weds & Thurs.

Responsibilities:

• Welcome clients and visitors to our office.
• Provide clerical support such as data entry, preparing documents, scanning, dealing with post and sending out documents to clients.
• Maintain electronic records diligently
  -Booking and confirming appointments with customers over the phone
• Respond to client enquiries by phone and email.
• Assist with the witnessing of legal documents

Requirements:

• Must be proficient in using Office (Word, Excel), and learning new IT systems (CRM)
• Previous experience working in an office with an understanding of the need for confidentiality and data protection.
• Confident and professional telephone manner.
• Be trustworthy and able to work independently.
• Strong organisational skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and follow business processes

Desirable but not essential:

• Previous experience of working in a legal or financial services environment

Please note that this job description is not exhaustive and additional duties may be assigned as needed. When sending your CV please include a short statement of how you will be able to help us maintain our customer service. Please look at our website www.trentwillsestates.co.uk for info on the services we provide. Applicants invited to interview will need to complete a practical test to demonstrate competent IT skills.

Job Type: Part-time

Pay: £15.00 per hour

Ability to commute/relocate:

• Nottingham NG2 5JY: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• Administrative: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person