Office Administrator/Medical Assistant

About Us

We are a premier concierge medical practice based in Austin, located in Bee Cave near the Austin Galleria. Our practice is dedicated to delivering highly personalized, patient-centered healthcare in a professional, efficient, and welcoming environment. We pride ourselves on exceptional service and attention to detail.

We are seeking an experienced, confident, and highly organized Office Administrator/Medical Assistant to serve as the first point of contact for our clients while supporting the daily operations and growth of our practice.

Key Responsibilities

Client Interaction & Front Office Management

• Greet clients warmly, manage incoming calls, and serve as a professional liaison with medical practices, vendors, and partners.
• Oversee front desk operations, appointment scheduling, and ensure an exceptional patient experience.
• Proactively engage prospective clients, convert inquiries into appointments, and support practice growth initiatives.

Clinic Operations

• Lead daily clinic operations to ensure efficient workflows and a high‑quality patient journey.
• Maintain compliance with healthcare regulations, HIPAA standards, and internal policies.
• Monitor and manage office and medical supplies, equipment, and inventory.
• Generate and review reports, track key metrics, and identify opportunities for operational improvement.

Administrative Support

• Maintain an organized and efficient work environment including filing, scanning, and managing receipts.
• Manage the digital filing system with consistent folder structures, version control, and SharePoint organization.
• Ensure accuracy and confidentiality of all client records.
• Assist with marketing initiatives, including light social media posting and referral coordination.

Qualifications

• 5+ years of professional office or administrative experience in a structured work environment
• Strong Microsoft Office 365 skills required, especially Teams, Outlook, Excel, and SharePoint
• Proven ability to work independently and manage responsibilities with minimal supervision
• Highly organized with strong multitasking skills
• Professional phone presence and excellent written communication skills
• High attention to detail and accuracy
• Reliable and consistent availability during weekday business hours
• Experience supporting practice growth or coordinating projects is a plus

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person