Office Administrator/scheduler

About the role

Adelaide Expert Plumbing & Gas PTY LTD is seeking a dedicated Office Administrator/Scheduler to join our growing team on a full-time basis. Based in Thebarton, SA 5031, this role is central to the smooth operation of our office and the coordination of our field services. You will be the organisational backbone of our business, managing schedules, customer interactions, and administrative functions that keep our plumbing and gas services running efficiently. This position offers an excellent opportunity to develop your administrative expertise within a dynamic and established business.

What you'll be doing

• Scheduling and coordinating plumbing and gas technician appointments to maximise efficiency and customer satisfaction
• Managing and maintaining the office diary, ensuring all meetings and appointments are accurately recorded and communicated
• Answering incoming calls and emails, providing professional customer service and addressing enquiries promptly
• Processing customer paperwork, quotations, invoices and other administrative documentation
• Maintaining accurate filing systems and databases to track customer information, job details and billing records
• Liaising between office staff, technicians and customers to ensure clear communication and smooth job completion
• Managing general office tasks including ordering supplies, processing payments and handling correspondence
• Supporting the management team with administrative duties and preparing reports as needed
• Ensuring compliance with health and safety procedures and company policies

What we're looking for

• Proven experience working as an Office Administrator, Scheduler or similar role within a service-based industry
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively
• Excellent communication skills, both written and verbal, with a professional telephone manner
• Proficiency in using office software including Microsoft Office Suite (Word, Excel, Outlook)
• Experience with scheduling software or job management systems is highly desirable
• Ability to work independently and as part of a team in a fast-paced environment
• Strong customer service orientation and the ability to handle customer interactions professionally
• Attention to detail with accurate data entry and record-keeping capabilities
• Flexibility and willingness to adapt to changing priorities and workloads
• A current driver's licence is desirable but not essential

What we offer

Adelaide Expert Plumbing & Gas PTY LTD is committed to creating a supportive and rewarding workplace. We offer competitive remuneration for the right candidate, ongoing training and professional development opportunities to enhance your skills, a collaborative team environment where your contributions are valued, and the chance to be part of a well-established and reputable business in the plumbing and gas industry. We recognise the importance of maintaining a healthy work-life balance and foster a culture of mutual respect and support among our team members.

About us

Adelaide Expert Plumbing & Gas PTY LTD is a trusted plumbing and gas services provider serving the Adelaide region. With years of industry experience, we are committed to delivering high-quality workmanship and exceptional customer service. Our team of skilled technicians and dedicated support staff work together to provide reliable solutions for residential and commercial plumbing and gas needs. We pride ourselves on our professionalism, reliability and expertise, and we are looking for team members who share these values.

Apply now

If you are an organised, proactive individual with strong administrative skills and a passion for excellent customer service, we would like to hear from you.