Office and Building Manager

The Guardian Angel Thrift Shop (GATS), a program of Catholic Charities New Hampshire (CCNH), is seeking a dependable, community-minded individual to join our team as Operations Manager. We are looking for someone who enjoys working with people and wants to make a meaningful difference in the community through our mission-driven work. GATS serves the greater Berlin, NH community by offering donated clothing and other items at affordable prices.

The Operations Manager oversees the daily operations of the shop, ensuring a welcoming shopping experience, smooth day-to-day operations, and positive relationships with volunteers and the community. This role combines hands-on retail operations, volunteer coordination, financial administration, and facility oversight to support the shop’s continued success.

Benefits:

We offer a great work environment with generous benefits, including health, dental, vision, 401K, and life insurance along with other fringe benefits.

Duties:

• Oversee daily shop operations, including sales, cash handling, bank deposits, administrative tasks, and reporting on sales trends and financial results.
• Build positive relationships with volunteers, provide training and guidance, and promote a welcoming, equitable environment that reflects CCNH’S values.
• Ensure excellent customer service by maintaining an inviting shopping environment and addressing customer concerns promptly and professionally.
• Monitor donated items for quality, maintain organized sales and storage areas and coordinate rotation of product.
• Develop clear, eye-catching promotional materials to support sales and community awareness.
• Coordinate the annual Volunteer Recognition in partnership with volunteer organizers.
• Oversee facility safety, cleanliness, and maintenance, coordinating with outside vendors and following CCNH purchasing policies.
• Work collaboratively with management to review financial performance, budget variances, volunteer needs, maintenance concerns, and sales strategies.

Job Requirements

• High School Diploma or GED required.
• Prior experience in retail sales, secondhand retail, or thrift shop operations preferred.
• Experience with point-of-sale (POS) systems or cash registers and comfort working with numbers preferred.

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, marital or familial status, age, or mental or physical handicap.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.