Office & Client Coordinator

• Experience Required: Minimum 1 year
• Gender: Male and female candidates can apply
• Preference: Candidates living near Netaji Subhash Place or nearby areas will be preferred.

Role Overview

• MSME Strategy Consultants is looking for a confident and well-organized Office & Client Coordinator with at least 1 year of experience. The candidate will manage internal office coordination as well as communication and follow-up with external clients.
• This is an important client-facing role. The selected candidate should have excellent spoken and written English, a professional attitude, and the ability to ensure that client requirements, meetings, updates, and internal follow-ups are handled smoothly. Client coordinators commonly act as a key point of contact, schedule meetings, track client requests and deliverables, maintain CRM records, and coordinate between clients and internal teams.

Key Responsibilities

• Act as a point of contact between MSME Strategy Consultants and external clients.
• Communicate professionally with clients through calls, emails, WhatsApp, and virtual or in-person meetings.
• Understand basic client requirements and coordinate with the concerned internal team for updates and deliverables.
• Schedule client meetings, calls, and follow-ups; send meeting reminders and maintain calendars.
• Prepare professional emails, meeting notes, follow-up messages, and basic client-facing documents.
• Track open client requests, tasks, project updates, and deadlines; follow up internally to ensure timely closure.
• Maintain accurate client data, communication history, lead status, and meeting details in CRM, Excel, or Google Sheets.
• Coordinate internally with employees, consultants, and management for client-related work.
• Prepare daily and weekly coordination reports, pending-task lists, and client status updates.
• Support client onboarding by collecting required information, organizing documents, and scheduling initial discussions.
• Handle client queries politely, escalate concerns to the relevant team, and ensure timely response.
• Maintain proper documentation of client proposals, agreements, reports, and correspondence.

Required Skills

• Minimum 1 year of experience in office coordination, client coordination, customer support, administration, sales coordination, or a similar role.
• Excellent verbal and written English communication skills are mandatory.
• Good computer knowledge, including MS Excel, MS Word, PowerPoint, email, Google Sheets, and Google Drive.
• Basic understanding of CRM tools and maintaining client data.
• Strong follow-up, coordination, time-management, and documentation skills.
• Professional email-writing ability and confidence in handling client calls.
• Ability to work calmly under deadlines and manage multiple tasks at the same time.
• Presentable, responsible, organized, and solution-oriented personality.
• Who Can Apply
• Graduates or candidates with relevant work experience.
• Candidates with 1 year of experience in client servicing, client coordination, office coordination, sales coordination, customer support, or administration.
• Male and female candidates are welcome.
• Candidates must be available for full-time work from the Netaji Subhash Place office.
• Exposure to client management, business communication, documentation, CRM, and consulting coordination.
• Opportunity for salary growth and expanded responsibilities based on performance.
• The Office & Client Coordinator will ensure clear communication between clients and internal teams, helping deliver a professional and timely client experience.