Office & Client Lead

Overview

We’re looking for an office whizz who is an experienced, highly organised person to become the heart of our funeral home office.

This is a varied role combining office management, client care and administration, including Xero, invoicing, credit control, diary management, supplier coordination, keepsake jewellery, funeral planning and supporting families throughout their time with us.

Full-time | Monday–Friday, 9am–5pm
Plus 3 hours every third Saturday
Salary: £30,000–£35,000 depending on experience
Based at L Champ Funeral Services, Clayton-le-Moors

If you’re confident taking ownership of a busy office and delivering exceptional client care, we’d love to hear from you.

Responsibilities

• Oversee daily office operations, ensuring an efficient and welcoming environment for staff and visitors alike
• Manage client communications, including scheduling appointments, responding to inquiries, and maintaining positive relationships
• Utilise Xero to handle invoicing, expense tracking, and financial recordkeeping with accuracy and attention to detail.
• Maintain organised files, office supplies inventory, and ensure all administrative processes run smoothly
• Demonstrate excellent communication skills and phone etiquette when interacting with clients,
• Proven experience in office administration or related roles with strong organisational skills
• Knowledge of human resources practices including onboarding and personnel documentation
• Previous office or clerical experience that highlights attention to detail and multitasking abilities
• Ability to manage multiple priorities efficiently in a fast-paced environment
• Be willing to learn funeral planning and funeral arrangement queries.

Join us as an Office & Client Lead where your proactive spirit will drive operational success while building meaningful relationships. We value energetic professionals who thrive on organisation, teamwork, and delivering outstanding service every day!

Pay: £28,000.00-£32,000.00 per year

Work Location: In person