Office & Customer Support Assistant

Benefits:

• Paid time off
• 401(k)
• 401(k) matching

FISH Window Cleaning is seeking an organized, dependable, and customer-focused Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support.

This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach.

Responsibilities

• Answer incoming calls, check voicemail, and assist customers with routine questions.

• Enter and update customer, estimate, and job information in our system.

• Follow up with customers on open estimates and help move opportunities toward scheduling.

• Contact past and recurring customers with seasonal service reminders.

• Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.

• Assist with email outreach to residential and commercial customers.

• Help maintain organized and accurate customer and job records.

• Assist with scheduling and general office communication as needed.

• Research customer, business, or facility contact information when needed.

• Occasionally assist with simple residential or commercial estimates after training.

• Support recruiting, marketing, job postings, and other office projects as needed.

Ideal Candidate

• Friendly and professional with customers

• Comfortable communicating by phone and email

• Organized and detail-oriented

• Comfortable with basic sales follow-up and outbound calling

• Able to learn new computer systems

• Dependable and able to work independently

• Willing to take on a variety of office and customer-service responsibilities

Previous office, customer service, administrative, inside sales, or service-business experience is helpful.

Thank you for your interest in Fish Window Cleaning ®. Fish Window Cleaning is a franchise. All Fish Window Cleaning locations are independently owned and operated. By clicking the apply button you understand that you are not applying to Fish Window Cleaning but rather an independent company that does business as Fish Window Cleaning.