Office & Customer Support Assistant

New Prem Bus Service is looking for a responsible, organised and detail-oriented Office & Customer Support Assistant to support daily office operations, manage documentation and handle customer enquiries.

The ideal candidate should have basic computer knowledge, good communication skills and the ability to maintain accurate records while assisting with administrative and customer service responsibilities.

Key Responsibilities

Office Administration & Documentation

• Maintain, organise and update office files, documents and records.
• Handle daily paperwork, data entry and filing.
• Maintain accurate records of customer enquiries, complaints and resolutions.
• Prepare and update daily reports using MS Excel and MS Word.
• Assist with documentation related to daily business operations.
• Ensure all important records are properly maintained and easily accessible.
• Support management with general administrative tasks.

Customer Support & Communication

• Answer incoming customer calls and respond to enquiries professionally.
• Provide accurate information about bus routes, schedules, timings and services.
• Handle customer complaints politely and coordinate with the relevant team for resolutions.
• Respond to customer messages and enquiries through WhatsApp.
• Coordinate with the operations team regarding bus schedules and service updates.
• Maintain daily customer communication and complaint records.

Required Qualifications & Skills

• Minimum qualification: 12th pass; graduates preferred.
• Basic computer proficiency, particularly MS Excel and MS Word.
• Good Hindi communication skills; basic English preferred.
• Good typing and data-entry skills.
• Ability to maintain documents and records accurately.
• Good organisational and time-management skills.
• Professional and polite communication with customers.
• Ability to handle multiple responsibilities efficiently.
• Honest, punctual, responsible and detail-oriented.
• Previous experience in office administration, data entry or customer service is preferred but not mandatory.

Freshers with good computer skills and a willingness to learn are encouraged to apply.

Salary & Benefits

• Monthly Salary: ₹8,000–₹12,000, depending on qualifications, skills and experience.
• Stable, full-time employment.
• Opportunity to gain experience in office administration and customer service.
• Supportive working environment.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person