Office & Dispatch Administrator

About Heart Saver NZ

Heart Saver NZ is a proudly New Zealand-owned business with a clear purpose - equipping workplaces, homes and communities with the products, tools and knowledge to save lives in medical emergencies.

We work across AED (defibrillator) sales, testing, first aid and related training, and medical emergency solutions nationwide.

We’re a hands-on, fast-moving business that values initiative, adaptability, professionalism and great customer relationships. Our team is passionate about what we do because the work genuinely matters.

We are now looking for an Office & Dispatch Administrator to join our Kumeu-based team.

The role

This is a varied, practical role combining:

• Customer order processing, invoicing and dispatch
• Incoming calls and customer enquiries
• Goods inwards, stock and warehouse responsibilities

You will be responsible for seeing customer orders through from receipt to dispatch - checking the details, preparing invoices, confirming payment, picking and packing products, and getting everything out the door accurately and on time.

You will also be the first point of contact for incoming calls and deliveries, providing a helpful and professional response and ensuring enquiries reach the right person.

Importantly, this is not a solely desk-based administration role. You will be based in our warehouse area, receiving deliveries, opening and checking inward goods, packing orders, stocking shelves, preparing stock for our travelling team and keeping the warehouse organised.

It will suit someone who enjoys variety and likes being on their feet during the day rather than sitting behind a computer from start to finish.

You’ll be part of a small, close-knit team where everyone contributes across different areas of the business. We are looking for someone who is practical, organised, reliable and comfortable taking ownership of their work.

Key Responsibilities

• Process and invoice customer, web and product orders accurately
• Pick, pack, label and dispatch orders through our courier systems
• Answer incoming calls and action customer and team enquiries
• Receive, check, receipt and store inward goods
• Monitor stock levels and assist with regular supplier orders
• Prepare and check stock required for our travelling team
• Maintain accurate customer, job, payment and stock information
• Keep dispatch and warehouse areas clean, safe and organised

About You

We are looking for someone who combines strong administration and customer service skills with a practical, hands-on approach.

You may come from a background in:

• Order processing or sales administration
• Customer service or office administration
• Dispatch or warehouse administration
• Inventory, stock control or goods inwards
• A combined office and operational support role

To be successful, you will ideally bring:

• Experience processing orders and preparing customer invoices
• Strong accuracy, numeracy and attention to detail
• A confident, warm and professional telephone manner
• Good organisation and the ability to manage changing priorities
• Confidence using systems and technology
• A practical approach and willingness to help wherever needed
• The ability to work independently and follow tasks through to completion

Experience using Xero, simPRO, Shopify, courier systems or similar platforms would be useful, but is not essential.

You must also be physically comfortable regularly lifting, carrying, moving and stacking cartons, products and stock using safe manual-handling practices. This is an important and genuine part of the role.

Most importantly, we are looking for someone who is reliable, takes pride in getting the details right and enjoys being part of a busy, supportive team.

What We Offer

• A competitive salary based on experience
• Monday-Friday hours, 9.00am-5.00pm
• Full training and ongoing support
• A genuinely varied role across office and warehouse operations
• A supportive, family-oriented team environment
• The opportunity to grow with a business that continues to evolve
• The chance to contribute to work that genuinely makes a difference

Why Join Heart Saver

We’ve built our reputation by staying practical, responsive and customer-focused.

We are not a heavily corporate environment with layers of bureaucracy. We work closely as a team, support each other and take pride in delivering high standards while still enjoying what we do.

If you are organised, customer-focused and enjoy a role that combines detailed administration with practical, hands-on work, we would love to hear from you.

Please apply with your CV and a short cover letter outlining your relevant experience and why the combination of office administration, customer service and warehouse work appeals to you.

www.heartsaver.co.nz