Office & Operations Coordinator

About the role

You'll be at the centre of the day-to-day operation, supporting customers, sales team and General Manager while helping keep orders, inventory, systems and office processes running smoothly. This is much more than a traditional administration role. You'll take ownership, solve problems and work independently. Because we're a small team, the role is varied. Some days will be structured; others will require you to reprioritise quickly and get stuck into whatever needs solving.

Key responsibilities

• Managing day-to-day office administration and helping keep the NZ operation running smoothly
• Processing and managing customer orders, invoicing and general accounts administration
• Supporting stock and inventory management across our systems
• Maintaining accurate product, customer and stock information in Odoo and our online platforms
• Coordinating warranty claims, returns, credits and associated customer communication
• Supporting freight, deliveries and logistics administration
• Liaising with customers, suppliers, freight providers and other business partners
• Answering and managing incoming customer enquiries
• Providing day-to-day operational support to our North and South Island sales representatives
• Assisting the General Manager with reports, proposals, spreadsheets and business administration

About you

• Previous experience in office administration, coordination, operations or a similar role
• Excellent organisational skills and strong attention to detail
• Confidence working with numbers, spreadsheets and business systems
• Strong Excel skills
• Experience using ERP, inventory, accounting or online business software
• Experience with Odoo would be a strong advantage, although training can be provided
• Clear, professional communication skills and a friendly, confident phone manner
• The ability to manage multiple priorities without losing track of the details
• Good judgement and the confidence to solve straightforward problems independently
• A proactive attitude — you're someone who sees what needs doing and gets onto it

About us

Spika NZ is a growing hunting and outdoor business based in Mount Maunganui, supplying leading outdoor retailers throughout New Zealand. We're a small team with a professional, supportive and friendly team environment built around trust, accountability and getting the job done. We work hard when the business demands it, but we also believe in flexibility and trust. We're not interested in watching the clock for the sake of it — we value people who take ownership, support the team and make sure the job gets done.

Benefits

• Approximately 30–35 hours per week, with flexibility for the right candidate
• 2–3 week Christmas shutdown
• Great Mount Maunganui location with parking
• A professional, supportive and friendly team
• A workplace built around trust, accountability and ownership
• Genuine responsibility within the NZ business
• Exposure to a growing New Zealand wholesale and outdoor business
• Opportunity for the role to continue developing as the business grows