Office & Order Processing Associate

Are you a driven individual? One who is customer focused, outgoing, energetic and looking for a new career? Stems Florist is looking for a detailed-oriented professional with strong computer skills, to handle the critical role of order processing in our store. This role is the nerve center to the store and is responsible for receiving and processing all incoming orders, ensuring all necessary information is included and following up with customers when it is not. Our business is founded on a customer obsessed mentality, a strong get it done attitude and entrepreneurial drive. We are customer obsessed and are in the business of delivering love into people’s lives every day!

Stems is a part of Family Flowers, America's largest family-owned florist with 48 locations in 11 states and still growing! We offer a highly collaborative, empowering, team-based workplace culture where all are skill sets, creativity and work ethic are highly valued.

Responsibilities

• Receive, review, and enter customer orders, ensuring accuracy and proper distribution.
• Follow up with customers to obtain missing information, clarify order details, and resolve discrepancies.
• Answer incoming calls, assist customers with placing or modifying orders, and respond to questions and concerns.
• Provide updates on order status and help resolve customer service issues professionally.
• Call out orders to other florists for out-of-town deliveries.
• Contact funeral homes and churches to verify viewing and service times.
• Manage the order queue and complete end-of-day activities to ensure orders are processed accurately and on time.
• Coordinate with other departments and delivery teams to support a positive customer experience.
• Assist the customer service department with daily operations and other duties as needed.

Required Skills and Qualifications

• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong communication, phone, and customer service skills.
• Computer literacy and the ability to work across multiple systems.
• Strong problem-solving skills and sound judgment.
• Flexibility to adapt to changing priorities and business needs.
• Ability to work independently and collaboratively as part of a team.

Family Flowers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you over the age of 18? You must be at least 18 to apply.

Experience:

• Office: 1 year (Preferred)

Ability to Commute:

• Omaha, NE 68164 (Preferred)

Work Location: In person