Office & Retail Assistant

Office & Retail Assistant

Looking for stable, year-round work with more variety than a traditional office or retail position?

Ohana Pools, Spas & Billiards is looking for a friendly, detail-oriented Office & Retail Assistant to join our team.

This is a full-time, in-person position that combines administrative work with customer service and retail support.

This position is also designed to evolve. Initially, you'll learn both the office and retail sides of our business while supporting daily operations. As our internal systems continue to develop, there will be opportunities to take on greater responsibility in areas such as inventory control, reporting, and accounts.

Please email a copy of your resume and a cover letter to [email protected] to be considered for this position.

Qualifications

Required:

• High school diploma or equivalent
• Previous retail or customer service experience
• Previous office, administrative, clerical, or similar business support experience
• Experience working with common reporting and productivity tools, such as Microsoft Excel, Google Sheets, Microsoft Office, or Google Workspace
• Comfortable with data entry, basic reporting, and maintaining accurate records
• Strong computer skills and ability to learn new software and business systems
• Professional communication skills, both in person and over the phone
• Ability to work independently, stay organized, and move between office and customer-facing responsibilities

Preferred:

• Experience with inventory, receiving, purchasing, stock management, or inventory reconciliation
• Experience with POS, accounting, inventory, CRM, or other business management software
• Experience working in a small business or home services

What You'll Do

• Answer phones and assist customers
• Provide showroom and retail support
• Process POS transactions
• Enter and maintain accurate information in company systems
• Run reports and assist with data entry
• Organize and reconcile documents and records
• Provide general administrative and managerial support
• Help keep office and retail processes organized
• Shift between administrative and customer-facing responsibilities as business needs change

Our business is seasonal, so the balance of office and retail work changes throughout the year. We're looking for someone who enjoys that variety rather than someone seeking exclusively a desk or retail position.

What We're Looking For

• Highly organized and detail-oriented
• Dependable, trustworthy, and self-motivated
• Comfortable working independently and following tasks through to completion
• Able to prioritize and switch between responsibilities without losing track of details
• Friendly, professional, and confident working with customers
• Comfortable with computer skills, numbers, reports, and business systems
• Able to learn new software and processes quickly
• Interested in solving problems and improving how work gets done

Opportunity to Grow

We're hiring with the long term in mind. Inventory control and accounts will not be immediate areas of ownership, but we are particularly interested in candidates with the aptitude to eventually take on greater responsibility for inventory accuracy, receiving and reconciliation, reporting, accounts, and internal processes.

Schedule & Location

• Full-time, year-round, salaried position
• Primarily Monday–Friday, approximately 9:00 AM–5:00 PM
• Occasional Saturdays during busy periods
• 100% in-person; this is not a remote or work-from-home position
• Must be able to work from both our Urbana and Danville locations as requested
• Position is expected to become primarily Danville-based over time
• Reliable transportation between locations is required

Compensation

$35,000–$50,000 annually, based on experience and qualifications. There is opportunity for retail sales commission as the role expands.

Ohana is a locally owned small business, and our team members often bring skills that extend beyond their primary job description. If you have additional experience that proves relevance, we encourage you to tell us about it.

We're looking for someone who wants stable, long-term work, enjoys variety, and is interested in learning the business and growing into greater responsibility over time.

Job Type: Full-time, salaried
Work Location: In person — Urbana & Danville, IL

Job Type: Full-time

Pay: $35,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Are you able to reliably commute to both our Danville and Urbana, IL locations as needed?
• Are you comfortable working this position entirely in person? This position does not offer remote or work-from-home hours
• Are you generally available Monday–Friday during business hours, with occasional Saturdays during our busy season?
• This position combines customer-facing retail work with detailed office and administrative work. What experience or skills do you have that would make you successful working between both?

Experience:

• Office/adminstrative: 2 years (Required)
• Customer service: 1 year (Required)
• Inventory control: 2 years (Required)
• Bookkeeping: 1 year (Required)

Work Location: In person