Office & Sales Coordinator

About us
Newcastle Furniture Centre has been providing the people of the North East with luxurious and affordable home furnishings for over 30 years. Founded in 1992 and still based at our original Bentinck Road site, we're the longest-serving furniture company in the North East, and we're ready to do much more.

The role
You'll be the hub of our business: the first point of contact for customers, landlords and letting agents, keeping orders, deliveries and enquiries running smoothly. You'll also help us win and look after trade accounts, a priority for our growth.

What you'll do

Front office

• Answer calls and emails from retail, trade and website customers, and handle complaints professionally
• Prepare personalised quotes, including for furniture we don't hold in stock
• Process orders, including website sales, and send payment confirmations and after-sale follow-ups
• Keep customers, landlords and tenants updated on deliveries
• Support day-to-day admin, including supplier invoices, uniforms and print orders

Trade accounts

• Be the main contact for landlords and letting agents, from first enquiry through to delivery
• Take ownership of new trade projects, from quotes and site visits to deliveries and aftercare
• Find and approach new letting agents

Stock, showroom and marketing

• Review stock levels and keep the showroom looking its best, from displays to price tags
• Be the main contact for our website team and marketing provider, keeping them up to date on new stock, ranges and offers

Sourcing

• Manage the sourcing and import of our own sofa ranges from overseas suppliers: researching trends, negotiating, ordering containers and arranging delivery

About you

• Experience in office administration, customer service, sales support or account management
• Proficient in Canva and confident learning new systems, including order, retail and website tools
• Confident with email and spreadsheets
• Highly organised, able to manage your workload and stay on top of priorities
• Confident with customers and suppliers by phone and email, and calm when issues arise
• Comfortable negotiating and happy to take ownership
• Experience in trade sales, furniture, lettings or importing is a bonus

Benefits:

• Casual dress
• Free parking
• On-site parking
• Store discount

Work Location: In person