Office Assistant / Client Services Support

Client Support & Operations Assistant

Senior Helpers

Senior Helpers is a growing in-home care agency serving seniors and their families. We’re looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale.

This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day. Make an impact in New Mexico today!

Key Responsibilities

Phone & Client Support (Primary Focus)

Answer incoming calls from clients, caregivers, and referral partners

De-escalate concerns, listen empathetically, and route calls appropriately

Serve as a reliable “first line” support so schedulers and leadership can stay focused

Provide coverage through 5:00 PM on assigned days

Operational Gap Coverage

Step in when team members are out or overloaded

Assist with light scheduling support when needed

Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation

• Assist with last minute call outs for clients

Flexible Weekend Support

Availability to support phones or urgent issues on weekends

Schedule is flexible and planned in advance when possible

What We’re Looking For

Strong customer service and communication skills

Comfortable handling phones and difficult conversations

Organized, calm under pressure, and adaptable

Basic comfort with billing, payments, or administrative work (training provided)

Ability to triage issues and know when to escalate

Experience in healthcare, home care, or customer support is a plus (but not required)

Schedule & Compensation

Mix of scheduled hours and flexible support as needed

Competitive hourly pay based on experience

Opportunity to grow into other departments (HR, Scheduling, Operations) over time

Why Join Senior Helpers?

Supportive leadership team

Mission-driven work helping seniors and families

Flexible schedule

Real opportunity to grow as the company expands

• Health Insurance + 401K