Office Assistant

Friendly IT Pros is seeking a friendly, organized, and tech-savvy Office Assistant to help keep our growing IT company running smoothly. This is a customer-facing role that serves as the first point of contact for our clients while supporting the day-to-day operations of our team.

This is an excellent opportunity for someone who enjoys helping people, thrives in an organized environment, and wants to grow with a locally owned technology company.

What You'll Do

• Answer incoming phone calls with professionalism and warmth
• Triage client requests and ensure they are routed to the appropriate team member
• Schedule technician appointments and coordinate team calendars
• Respond to client inquiries via phone and email
• Enter and maintain accurate information in business systems
• Assist with general administrative tasks to keep the office running efficiently
• Learn new responsibilities and support operations as the company continues to grow

What We're Looking For

• Previous administrative, customer service, receptionist, or office support experience
• Excellent verbal and written communication skills with outstanding phone etiquette
• Highly organized with strong attention to detail
• Comfortable learning new software and technology
• Proficient with Microsoft 365 (Outlook, Word, Excel)
• Ability to prioritize multiple tasks while remaining calm and professional
• Experience with CRM or PSA software is a plus, but we'll train the right person
• Interest in transitioning from part-time to full-time position in the future

Why Join Friendly IT Pros?

We're a growing IT services company that believes in taking great care of our clients and our team. You'll work in a supportive environment where your ideas are valued, your contributions make a real difference, and you'll have opportunities to take on additional responsibilities as the company grows.

If you're dependable, enjoy helping people, and are looking for a role where you can grow your career, we'd love to hear from you.

Employment Eligibility & Equal Opportunity
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Pay: $19.00 - $21.00 per hour

Work Location: In person