OFFICE ASSISTANT

(Albany Housing Authority)

**DISTINGUISHING FEATURES OF THE CLASS:**Under general supervision, an incumbent of this position performs complex clerical support work and administrative tasks for the department/division head. The work performed is higher level in nature and requires good knowledge of the policies, functions and procedures of a department. This is primarily a clerical position where the work involves responsibility for updating, maintaining and organizing records and reports for the assigned division. Ability to interact with tenants, landlords, and supervisory staff; and exercise of independent judgment is a major aspect of the work.

TYPICAL WORK ACTIVITIES: (Illustrative Only)

• Performs administrative and clerical work in the maintenance of records and files;

• Collects and compiles information, data and statistical reports;

• Receives, sorts, indexes, and files: mail, bills, requisitions, ledger cards and other various documents and materials;

• Contacts and assists tenants regarding missing, incomplete or unsigned applications and lease agreements;

• May assist the collections department with tenant rent disputes by reproducing and reviewing history of payment records with tenants to settle disputes;

• May attend and participate in court hearings by recording and/or documenting decisions, payment plans etc;

• May create schedules for Section 8 and public housing inspections;

• May assist in the coordination, scheduling and documentation of inspections and re-inspections;

• Assists in maintaining inventories, records and other departmental or organizational data;

• May type, record and mail inspection notifications, failed inspection and no show notices;

• May contact landlords to schedule appointments for inspections;

• Maintains and updates various databases including parking permits issued for tenants; insurance binders for all contractors or venders performing work on housing property etc.;

• May assist in the formal bidding and awarding of contracts to venders by providing clerical support;

• May assist in the maintenance of personnel records, payroll records, worker’s compensation forms, and other documents related to personnel administration;

• Receives telephone calls, makes appointments, and acts as receptionist;

• May use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments;

• Enters and retrieves information in an automated information system;

• Performs related work as required.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL****CHARACTERISTICS:

• Good knowledge of the fundamentals of modern office practices and procedures;

• Good knowledge of personal computers and office equipment;

• Knowledge of office record keeping practices;

• Ability to plan and organize clerical work;

• Ability to use computer;

• Ability to use applications such as spreadsheets, word processing, calendar, e- mail and database software;

• Ability to understand and follow complex oral and written instructions;

• Ability to enter data, maintain records, prepare reports;

• Resourcefulness;

• Initiative;

• Accuracy;

• Ability to get along well with others;

• Physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS:

• Graduation from high school or possession of a high school equivalency diploma and two (2) years of satisfactory fulltime paid experience in an office environment; OR

• Any equivalent combination of training and experience as defined by the limits of

(A) above.

**PROMOTIONAL FIELD:**Two (2) years permanent competitive class status as a Keyboard Specialist or Receptionist and employed at the Albany Housing Authority at the time of application and appointment.

SUBSTITUTION:

Satisfactory completion of 30 credits* or one year of post high school experience at a college or business school may be substituted for one year of the required experience.

Grade 8

Salary $ 47,191.28